Traveland RV Rentals Ltd informationTraveland RV Rentals offers well maintained, company owned, high quality and up-to-date recreational vehicles. They rent only the best and choose rv rental trailers and motorhomes for rent based on their best selling models and previous customer experience.
Traveland RV Rentals opened in 1996 as a division of Traveland Leisure Vehicles Ltd which has been in the rv business since 1977 and is one of the most reputable and successful rv centres in North America, providing sales, parts and service for recreational vehicles of all types. Their rental location is based near Vancouver, which is a major tourist gateway in Western Canada.
All of Traveland RV Rental's units are current, top-of-the-line units just like a customer would get if they ordered it direct from the factory. They include features like Microwave ovens, self-igniting water heaters, dash and roof air conditioning and showers as standard equipment, with many additional features on all models.
Traveland has also invested heavily in fuel efficient, economical, diesel powered units which are more environmentally friendly and will save on your fuel bill!
Traveland believes that RVing is about taking control of your vacations and weekends in a whole new world of freedom and relaxation. Go where you want, when you want. Turn every weekend into a mini-vacation and every trip into a hassle-free escape.
Traveland RV Rentals Ltd Rental TermsPLEASE NOTE THESE VEHICLES CANNOT BE RENTED BY RESIDENTS OF BRITISH COLUMBIA. PLEASE BOOK UNDER THE DOMESTIC PROGRAM.
A non-refundable deposit will be taken from your nominated credit card at time of booking confirmation. This percentage of the total fees will vary depending on the number of days your booking is placed before travel commencement. The balance payment due will be deducted from your nominated credit card 37 days prior to the commencement of your rental. Please ensure there are sufficient funds available on your credit card card.
If you are booking within 37 days of travel the entire cost of the rental will be transacted from your nominated credit card at time of booking confirmation.
Note on foreign currency bookings: full balance of payment (including the deposit) will be collected at the time of confirmation if you have elected to process your booking in a currency different to CAD$.
Some charges may be payable directly to your rental station upon arrival, these will be itemised as such in your breakdown of pricing if and where applicable. All changes and cancellation charges are subject to taxes. At the time of a rental motorhome pick-up, clients must leave a security deposit on Visa or Mastercard; no cash deposits will be accepted. The amount of the security deposit will be $750.00. The amount will be charged to the client’s credit card on day of vehicle pick-up and reimbursed on day of vehicle drop-off, less any incurred charges (extra km driven, damage, etc)
We strongly recommend that clients ensure they take out the highest level of Travel Insurance. In many cases this will cover any losses incurred if you are forced to cancel your booking.
Please note that during winter season (usually from 01 October but possibly earlier), the vehicles will most likely be winterized, depending on weather conditions. This means that all water will be drained from the vehicle and replaced with anti-freeze liquid. This means that there will be no access to the sink, toilet or shower.
1. DEPOSITS At the time of a rental motorhome pick-up, clients must leave a security/insurance deposit on Visa, MasterCard or American Express. Direct debit card, nor cash deposits will be accepted. The amount of the security deposit will be $750.00. The amount will be charged to the client’s credit card on day of vehicle pick-up and reimbursed on day of vehicle drop-off, less any incurred charges (extra km driven, damage, cleanliness etc.). We are not responsible for any currency loss due to the exchange rate at time of charge and credit.
In the event of damage to or loss/theft of optional equipment, such as bikes, customer will be charged the amount needed to fix the damage or replace the broken/stolen item. In case of bikes, the maximum charge will be CAD 320.00 per bike. In the event of a client causing an accident and leaves the scene of the accident without reporting the details of the accident to Traveland, the client will be charged a fine of CAD 500.00 in addition to the above deductible.
Vacation Interruption Protection
Mechanical breakdown does not include malfunction of the radio, television, air conditioner(s) or generator. VIP Package applies only if mechanical breakdown requires the vehicle to be repaired more than 12 hours after it is reported to Traveland. Traveland will pay for a rental car and hotel for up to CAD 250.00 per day, maximum of 3 days. Group travel excluded! Important: Receipts must be presented at drop-off. Third Party Liability Coverage: Up to CAD 5 Million.
The insurance does not cover if a claim is directly or indirectly a result of one or more of the following:
THE RENTER MUST UNDERSTAND AND ACCEPT (SIGN AT PICK-UP) THE INSURANCE COVERAGE.
2. PREPARATION FEE
The preparation fee of $100.00 for RV`s and $150.00 for Truck and Fifth Wheel includes first tank of propane, first set of toilet chemicals and first set of biodegradable toilet paper and kitchen equipment.
*Note: Tableware provided for 4-8 people depending on size of motorhome.
NO CHARGE STANDARD EQUIPMENT: Water hose, sewer hose, flash light, screw driver, pliers, basic first aid kit, fridge level, tools, leveling blocks, matches and scissors. Road maps and campground information available at rental station.
3. PERSONAL CAMPING KIT RENTAL
Personal camping kits are $95.00 per person and include: Duvet, sheets, pillow & pillow cases, bath towels (2), hand towels (2), face cloths (2), bath mat (1) and lawn chair (1).
4. EXTRA RENTAL EQUIPMENT
Reservations are accepted and recommended for optional equipment. Traveland also has a fully stocked Recreational Vehicle and Camping Equipment store for items you may wish to purchase.
Sorry, NO pets are allowed in any of our motorhomes. Cleaning fees of up to $1000.00 will apply if pet hair & dander is detected, since this is an allergen that affects many people.
Absolutely NO SMOKING is allowed in the motorhome, truck, trailer of Fifth Wheel. All our vehicles are NON-SMOKING units and applicable charges of up to $1000.00 may be incurred if the smell of smoke is detected in the vehicle upon return. Smoke is an allergen and is irritating to many people.
7. NORTHERN SURCHARGE
Travel within Alaska, Yukon and Northwest Territories requires payment of $800.00 per rental Northern Surcharge. This is due to the high costs incurred when assisting customers in more remote or distant areas.
8. SUNDAY PICK-UP & DROP OFF SURCHARGE
Customers are free to pick-up and drop-off the rental vehicle on Sundays (see “Office Hours”). For pick-up on Sundays, there is a Sunday pick-up surcharge.
9. GENERATOR CHARGE
All Motorhomes are equipped with Generators. Cost per hour or portion thereof, if used is $5.00 / hour. Fifth Wheels are not equipped with Generators. We recommend to use full service campgrounds when travelling with our Fifth Wheels.
10. TRAFFIC VIOLATIONS/BRIDGE TOLLS
It is the client’s responsibility to report and pay for all traffic tickets, including parking tickets and Bridge tolls upon drop-off. Customer’s failure to report these infractions to Traveland RV Rentals may result in an administrative charge of up to $100.00 in addition to the cost of the fine and will be charged to the customer’s credit card after the motorhome rental has terminated, when notice has been received by Traveland of the offense.
Gasoline and diesel costs are the client’s responsibility. Tanks are received full and must be returned the same way. Service charges PLUS the cost of fuel for the missing amount is charged to the customer if the vehicle is returned with the gasoline or diesel tank not completely full. One free propane fill per rental is included. Propane tank does not have to be refilled upon return.
12. HOLDING TANKS/WASTE/CLEANUP
It is the client’s responsibility to return the vehicle with a cleaned interior and emptied sewage tank & waste water tank. Service charges apply if holding tanks are not completely empty upon return, or if interior is not cleaned. A fee of $40 per tank will be charged if holding tanks are not empty upon return.
Every motorhome is covered by $5 million public liability included in the daily rate. The collision deductible is $750 per incident. We highly recommend for customers to have their own private medical coverage when traveling (for example to cover costs of transfer of injured party back to their home country).
The drivers must be 23 years of age or older (international drivers age 21 are permitted to rent motor homes up to 25 feet) and have a valid driver’s license from his or her origin. ONE additional driver is free of charge. Please check license validity before reserving the vehicle. Truck and 5th wheel: maximum age of driver 68 years.
15. PICK-UP/DROP-OFF & TRANSFER SERVICE
Traveland provides morning pickup transfer service (by appointment only / Transfer fee applies) from Airport and Downtown Hotels between 7:30am and 12:00pm/noon (see also “Orientation”). See also page 11. Customers are requested to contact Traveland as soon as the transfer hotel is known and no later than one or two days prior to pick up day to arrange for the shuttle transfer. The evening before pick up day, a message is left at the hotel reception stating the time for the pick up transfer to Traveland RV Rentals on the next morning. If customers do not receive this message by the evening before pick-up, we suggest they call Traveland. Motorhome drop-off time must take place on assigned bases and is between 9:00am and latest 12:00pm (noon) on the last day (except Sundays: 11:00 am to 2:00 pm and for Calgary drop offs: 10 am). The daily rental rate plus a penalty of $50.00 per hour will be charged for late returns.
Customer must provide voucher from Tour Operator/Agent for all prepaid services when they arrive at Traveland. If additional items/services are booked but not paid for in advance, clients must pay these prior to the start of their motorhome vacation.
Clients will receive a full comprehensive orientation of the motorhome at the time of pick-up in English or where requested: German. Traveland RV will discuss client’s responsibilities, helpful tips and safety measures to be taken to fully enjoy use of the motorhome. The presentation takes approximately one hour, and a manual is provided in the event of a question that was not covered during this time. Clients can reach us during business hours via phone or after business hours, leave a voice message.
P.S.T & G.S.T (12%)
Taxes are applicable for all rental charges, except: Transfer Fees (5%); One Way Fees (5%); VIPInsurance (0%). All-Inclusive: 12% tax
TEMPORARY CANCELLATION POLICY All customers who book before 31 March 2020 can cancel free of charge up until 31 days prior to Pick-Up. However, we will evaluate each cancellation separately.
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
TIME OF CANCELLATION CHARGE
65 days or prior No charge
64-34 days 30% of total rental
33-18 days 50% of total rental
17-11 days 70% of total rental
10 days before rental 100% of total rental
Cancellation charges are subject to HST tax.
20. GROUP CANCELLATIONS and LONG TERM BOOKING CANCELLATIONS
Group-Bookings (if the entire group cancels) and / or Long-Term-Bookings (36 days or more)
The initial deposit paid is non-refundable. The following charge will be made for cancelled booking:
TIME OF CANCELLATION CHARGE
94 days or prior No charge
93-65 days 30% of invoice
64-34 days 50% of invoice
33-18 days 70% of invoice
17 days before rental 100% of invoice
Cancellation charges are subject to HST tax.
To eliminate errors, all cancellations MUST be confirmed by our office. If you have not received a cancellation confirmation from us within 48 hours, please resend. If our office has not confirmed a cancellation in writing, it will be considered a “no show” on the pickup date with full cancellation charges applicable.
21. MINIMUM RENTAL TIME
Minimum rental period is seven (7) days for all seasons.
Since we take pride in the clean condition in which our vehicles leave, a fee of up to $250 will be charged if the vehicle is not returned with a clean interior.
Traveland RV Rentals makes every effort to provide customers with the model requested. Traveland does reserve the right, however, to substitute models of similar or larger size. If for any reason beyond our control the reserved motorhome is not available, we will offer a higher rated vehicle at no addition cost. Should a lower-rated motorhome be offered, our responsibility is limited to a refund of the difference of the two motorhomes.
PLEASE BE AWARE OF THIS SINCE AT TIMES THIS WILL AFFECT CLIENTS FERRY RESERVATIONS EITHER TO VANCOUVER ISLAND OR THE INSIDE PASSAGE.
• Travel to Hyder, Alaska is permitted without Northern Surcharge.
• Travel in Mexico is not permissible at any time; the vehicle is NOT insured for travel outside Canada and the U.S.A.
• Logging roads, other roads, dirt roads and other non-public roads may not be used with the motorhome, truck or Fifth Wheel at any time.
• Alaska/Yukon and North West Territories – Permitted ONLY with the additional Northern surcharge of $800.00.
• Travel on gravel roads is permitted as long as the road is marked as an access road to a Camp Ground, Provincial Park or National Park. Any gravel roads marked as 4X4, Forestry Roads or Logging Roads is not permitted at ANY TIME.
• Traveling through Death Valley, California is not permitted from May 1st to October 30th.
• Arizona – Traveling on Apache Trail east of Tortilla Flat to Roosevelt Dam is not permitted at ANY TIME.
• Burning Man: Travelling to desert festivals including “Burning Man” are not permitted at ANY TIME (fees of $1000.00 plus necessary cleaning and repair cost will apply)
• Beaches – Driving a motorhome on the beach is not permissible.
• Freezing – It is not permissible to have water in the tanks when temperatures are at freezing levels due to the possible damage to the fresh water and holding tanks and the water lines.
25. TRAVELING WITH CHILDREN
In BC there are guidelines as to child seats for younger children. Please always mention when young children are traveling, along with their age & weight, so Traveland can pre-reserve the appropriate child seats, to ensure they are available for rent if the clients desire. These can be prepaid by the clients when they arrive at the station. Traveland recommends you to bring your own child seats as taxi transfer services to and from station do not provide child seats/booster seats.
26. OFFICE HOURS
Monday to Saturday 8:30am – 4:00pm
Sunday and Statutory holiday 11:00am – 2:00pm
2018 Statutory Holidays are as follows: Jan. 1, Feb. 12, March 30, April 2, May 21, July 1 and 2, Aug. 6, Sept. 3, Oct. 8, Nov. 11, Dec. 25, Dec. 26. (Between May 1st and October 30th the office is open for pick-ups and drop offs 7 days a week). Pick-up surcharges apply on Sundays and Statutory Holidays (no drop-off surcharges).
Between November 1st and April 30th closed on Saturdays and Sundays
Please note that Traveland RV will not offer rental pick-ups between December 24th and January 1st. This will be a holiday at Traveland. We will resume pick-ups on January 2nd.
Drop offs between December 24th and January 1st are only possible on December 27th – 30th
Winter Rentals: Please advise all customers enquiring for rentals between November 1st and April 30th that our vehicles do not carry snow tires. They only carry mud and snow tires which are – by law - not sufficient on many roads during that time. They do not carry snow chains. It is not permitted to expose the units to freezing conditions. Any resulting costs and damage due to freezing or snow conditions or the use of inappropriate roads is not covered by the insurance.
Traveland RV offers the newest RV rental fleet in British Columbia and is dedicated to outstanding customer service. At the same time, Traveland cannot guarantee the absence of inconvenience. Traveland does not refund for inconveniences.
Traveland RV will only consider refunds for the following costs:
1. As foreseen in the Vacation Interruption Insurance (see VIP Insurance on page 10)
2. Repairs explicitly authorized by Traveland stating a P.O. number (Receipts must be presented at drop-off).
3. Necessary costs up to 100.00 CAD for the replacement of broken or missing items which form part of the equipment of the motor-home/trailer/truck/5th wheel (Receipts must be presented at drop-off).
It is expected that the renter informs Traveland about any RV-related issues in order to seek the best solution. This may include for the renter to seek help at a Repair Station. Refunds will only be considered for lost time due to agreed repairs (if equal to or greater than a day), associated costs such as additional KM driven or additional fuel used (see also insurance coverage). No refunds are provided for early returns.
27. PAYMENTS OF INVOICES
Rental charges and other prepaid items must be received 35 days prior to the departure date. If not paid when due, Traveland RV Rentals has the right to cancel the reservation. Cancellation charges will apply. Seasons and charges are based on the dates and number of nights the motorhomes is being used.
Traveland RV Rentals reserves the right to change the payment conditions.
SUPPLIER DOES NOT ACCEPT DINERS CLUB – or AMERICAN EXPRESS CARDS (VISA and MASTERCARD are the only accepted credit cards).
Clients are responsible for checking oil and coolant levels. Oil and coolant refills and Traveland authorized repairs will be reimbursed at check-in upon presentation of receipts and any replaced parts. Clients should retain the parts or tires replaced by repair shop, unless repairs are done by Traveland.
Calgary Drop off / One way fee
Calgary One Way: Traveland has only one rental station, which is in Vancouver (Langley, BC). All vehicles are picked up at this station. However, for bookings of 12 rental nights or longer it is possible to drop off in Calgary (one way fee applies – see page 11 “Rental fees”). At pick up Traveland provides customers with the address of the Best Western Hotel in Calgary, where they are expected to drop off the vehicle. Our driver will meet them there by 10:00 am (latest drop off time) on drop off day to receive the RV. The address is: Best Western Premier Freeport Inn & Suites
86 Freeport Boulevard NE
Toll Free Reservations 877-818-0638 Currently there is a free shuttle service from this hotel to the airport. Apart from that, customers are expected to organise and pay for their “own” taxi for transportation, e.g. if they choose to stay in another hotel in Calgary or choose to go to Calgary down-town. Drop off taxi transfer cannot not be pre-booked for one way rentals.