Real Value RV Rental Canada informationThe operators of Real Value RV Rental Canada operate a growing fleet of well maintained and serviced vehicles aged 3 - 6 years old. They offer all of the service and inclusions that you would expect of a large company with personalised service.
Real Value RV Rental Canada Rental TermsRebooking Policy: Customers who are scheduled to depart in April or May 2020 can rebook their rental to September 2020 at the same rate. The invoice amount will remain identical if the new departure date is on or after Sep 1st 2020, provided that the rental duration is identical. Additional days would be charged out at regular September rates. Note: Relocation specials are excluded from this offer. Example:
Important information about your rental On arrival you will be required to sign a rental agreement with the operators of Real Value RV Rentals Canada. Here is a summary of the terms and conditions: Definitions The following definitions apply for the Terms and Conditions for Real Value RV Rentals Canada - The Supplier means the operator of Real Value RV Rentals Canada - The Client is also referred to as the hirer (s), the renter(s) or the customer(s) Availability Every effort is made to ensure that the vehicle reserved will be available. However, if due to unavoidable circumstances the reserved vehicle is not available, the supplier reserves the right to substitute that vehicle with a vehicle of equal or greater value. Subsequent expenses (additional ferry costs, gasoline, etc.) are the sole responsibility of the renter. NOTE: In the event that the customer decides that the reserved vehicle model is too large, the supplier may offer a smaller vehicle if available. The supplier will not charge for the vehicle exchange however no refunds will be given for the price difference between categories. Booking Procedure In order to confirm a reservation, the following information is required:
- Client name
- Type and size of vehicle
- Date and city of pick up and drop off
- Number of people traveling
- Additional prepaid items
- Additional items to be collected locally
- Hotel information
- Tour Operator reference number if applicable
TEMPORARY CANCELLATION POLICY Real Value RV has made the decision to temporarily waive cancellation fees for 2020 bookings placed between March 7th and April 30th 2020, if cancelled by April 30th. Our normal cancellation terms will apply after April 30th. Changes and Cancellation Charges Individual Reservation Upon confirmation that your selected vehicle is available a non refundable booking deposit will be taken from your nominated credit card. In addition to this the following cancellation fees apply: Any time after confirmation: further 10% of rental charges
34 to 48 days prior to departure: 20% of rental charges
18 to 33 days prior to departure: 80% of rental charges
0 to 17 days prior to departure and no show: 100% of rental charges
No show: 100% of all rental charges, No refunds
TEMPORARY CANCELLATION POLICY Real Value RV has made the decision to temporarily waive cancellation fees for 2020 bookings placed between March 7th and April 30th 2020, if cancelled by April 30th. Our normal cancellation terms will apply after April 30th.
Cancellation of Group Reservations Upon confirmation that your selected vehicle is available a non refundable booking deposit will be taken from your nominated credit card. In addition to this the following cancellation fees apply: For group hires, the following cancellation fees will apply:
Over 93 days prior to departure: CAD$50 per vehicle
34 to 92 days prior to departure: CAD$300 per vehicle
0 to 33 days prior to departure: Individual reservation fee
Note: Cancellation charge not to exceed the full amount of the rental. Cancellation fees are subject to applicable taxes. Changes First change: No charge Any time after the first: $30.00 each Note: All changes and cancellation charges are subject to taxes.
In the event of a date change, the new travel dates must fall within the same calendar year. Moving the rental date to the following calendar year will be treated as a cancellation and will be subject to fees.
The cancellation fee applied will be based on the originally requested travel dates. The Supplier shall assume no liability whatsoever in the event a booking or rental is cancelled, rescheduled, changed, postponed or interrupted due to a fortuitous event, act of God, unforeseen occurrence or any other event that renders performance of the rental impracticable, illegal or impossible.
Cleaning of Vehicles All vehicles must be clean inside when returned. This includes kitchen, bathroom and living areas. A charge of $40 per hour for cleaning will be applied for those vehicles returned in an unsatisfactory state. Vehicle holding tanks requiring dumping by the supplier will result in a $25 service charge. Outside washing is not required, unless the check-in procedure cannot be performed due to dirt on the vehicle. The supplier recommends that ":Northern Travelers" wash the vehicle prior to returning it to the rental station to avoid potential delays upon check-in.
Smoking is not allowed in any of the supplier's vehicles. The supplier reserves the right to charge an additional cleaning fee of $250.00 if a vehicle returns smelling of smoke.
Currency All rates and quotes are in Canadian dollars Driver’s license requirements A valid driver’s license from the country of residence is mandatory. Drivers must be 21 years or older, no maximum age limit. An international driver’s license (IDP, see below) is recommended but is only valid in combination with the national driver’s license. Drop off Monday to Saturday 08:30 AM to 11 AM, inspection ready. Sufficient time should be allowed for packing suitcases and cleaning vehicles. Rental extensions (late returns) must have prior approval from the supplier.
Overtime hours: If the vehicle is returned late without the supplier’s permission, extra charges are calculated on an hourly basis until the nightly rate is reached. Overtime hours are charged up to a maximum of 4 times the daily retail rate. Early return The supplier will not give any refunds for rentals returned prior to the arranged drop off date. Final Audit All charges are subject to a final audit. If renter is overcharged or undercharged the renter will pay the corrected amount or receive a refund. Fuel The vehicles are provided to the renter with a full tank of gasoline (or diesel) and must be returned with a full tank. International Driving Permit The IDP is a special license which allows motorists to drive internationally, which is valid only when accompanied by a valid driver’s license from their country. Fraserway does not require an IDP, but recommends renters having one in case they get stopped by the police. Driver’s licenses that are not printed in Latin alphabet require an international driving permit in English language, and Fraserway does not accept responsibility if law enforcement refuses to accept a license on the basis of not being accompanied by an IDP. Large Events The use of rental units for any large outdoor event may be subject to an additional deposit or surcharge. Vehicles for festivals and events must be explicitly requested at time of reservation. Example: for the Burning Man Festival a $1,500 surcharge will apply. Failing to request at time of booking and travel without permission will result in a penalty of double the surcharge, void of all insurance coverage and responsibility for all costs involved (including, but not limited to, damage and cleaning). Northern Travel Traveling to the Yukon, NWT, Nunavut or Alaska (U.S.) is permitted. The supplier is not obligated to deliver C-Large or C-XLarge motorhomes to the Yukon, Northwest Territories, Nunavut or Alaska in case of a vehicle exchange due to damage or breakdown. Payments by Clients The supplier will accept the following methods of payment for additional charges paid directly by the renter: Visa • MasterCard • American Express • Canadian dollars • Debit Card Pets (Dogs only)
On request only. A charge of $100.00 per dog will apply. Pick Up Vehicles can be collected at the rental stations from Monday to Saturday between 09:00 AM and 3:00 PM local time. Please note that we do not allow pick-ups on the same day of arrival on an overseas flight. It is required that the clients stay at a hotel for the first night. Clients making their own way to the station are advised to inform the rental depot of their scheduled arrival time at least one business day in advance. Proof Read Brochure Pages The supplier will proof read the brochure pages pertaining to our product; however, the supplier does not accept responsibility for errors in the final document, grammatical or otherwise. In the case of such an error, the terms outlined and negotiated with the designated product manager will always prevail. Redistribution If the renter returns the vehicle to any location other than the location indicated on the rental contract, the renter agrees to pay regular rates plus applicable redistribution charge or towing charge. Refund/Repairs All replacement parts or repairs in excess of $50.00 require prior authorization from the supplier. Please note that refunds can only be made upon presentation of a proper receipt. Malfunctions of the air-conditioning systems, microwave ovens, radios and cruise controls are not considered breakdowns and no compensation for inconvenience will be given however if repairs on such appliances are done on the road by a customer, the repair cost will be refunded. Renter's Responsibility Renter agrees by renter’s signature on the front of this agreement that renter has read, is aware of, and accepts full responsibility for and is bound by the terms and conditions contained in this agreement, which also consists of optional documentation provided to renter in connection with this agreement.
Right to refuse service
Fraserway RV LP dba Four Seasons RV Rentals reserves the right to refuse service.
The number of passengers may not exceed the number of seatbelts while the vehicle is in motion.
Security Deposit An imprint of a major credit card (Visa, MasterCard or American Express) is required while the vehicle is rented. Cash rentals are not allowed. In cases where the CDR Insurance is not purchased, the supplier will block the full amount of the deductible ($7500) on the customer’s credit card. Transfers Four Seasons RV Rentals offers transfers to/from international airports and hotels in the vicinity of the airports. Please see table below for transfer fees. Valid for a return trip to/from the Four Seasons location (max. 5 people).
Please contact our office for transfer times.
1 In Downtown Halifax we offer transfers to / from the following hotels:
Important note for clients staying in Downtown Vancouver: Pick-up point will be at Templeton Skytrain Station near YVR Airport. Take the Canada Line from Waterfront Station towards YVR Airport and exit at Templeton Station (approx. 20 minutes from Waterfront). The Four Seasons shuttle bus will pick up the clients at the 5-minute loading zone near the bus stops. Note that there are no washrooms located at Templeton station. Clients must phone Four Seasons Abbotsford in advance to arrange a pick up time (1-877-973-6878 or 1-604-556-7138). 2 In Calgary we offer transfers from/to the following hotels:
(Source: BCAA road-safety / child-passenger-safety) NOTE: Please note that it is not illegal for children to sit in the dinette seats without booster seats, fastened with lap belts only. The purpose of the booster seat is to raise the seating level of the child in order to avoid the seat belt being at throat level, thus eliminating the danger of choking the child during brisk braking. In vehicles that are equipped with lap belts only, such as the C-XLarge motorhome, this risk is not present. Therefore children of approx. 5 years of age or above, would be allowed to sit in the dinette seat fastened with a lap belt only. However, please note that it is ultimately up to the customer to decide. Four Seasons RV Rentals will offer guidelines but will not make any decisions in this regard.
Insurance Terms and Conditions 1. LIABILITY COVERAGE Four Seasons RV Rentals maintains liability coverage on all its rental vehicles to a maximum of CAD $5,000,000.00 for any bodily injury and property damage liability claims arising from the operation or use of its rental vehicles, provided all safety instructions as recommended by Four Seasons RV Rentals have been followed. Premiums for this Basic public liability coverage are included in all rental rates, which also include premiums for collision insurance and comprehensive insurance. Reduction and waiver agreements are subject to the express terms of this rental contract and are null and void if any of the terms of the rental agreement are breached. 2. CDR – COLLISION DEDUCTIBLE REDUCTION AGREEMENT (Minimum charge of $182.00 will apply regardless of rental duration) A collision deductible reducer is available for CAD $26.00 per day to a maximum of CAD $780.00 per rental and provides the following benefits: A. Optional CDR reduces the renter’s responsibility for damages from CAD $7,500.00 to CAD $780.00 per occurrence (exceptions are listed under clause #4); B. CDR will guarantee the renter a replacement vehicle when the renter’s vehicle becomes inoperable due to damage, even if the renter is at fault (unless the damage is a direct result of negligence, misuse or violation of restrictions or if a ticket has been issued by police that indicates dangerous or reckless driving). The replacement vehicle will be delivered to a location agreed upon by Four Seasons RV Rentals and the renter and will be dispatched within 24 hours from the time the renter notifies Four Seasons RV Rentals that the renter’s vehicle has become inoperable. Delivery will be limited to a province/state, which borders the province in which the renter took delivery of the renter’s vehicle. Four Seasons RV Rentals is not obligated to deliver C-Large or C-XLarge, motorhomes to the Yukon, Northwest Territories, Nunavut, Newfoundland, Labrador or Alaska. Any expenses for accommodation, food etc. are the renter’s responsibility if the damage is the renter’s fault; C. Damages and deductibles are subject to applicable taxes; D. In case the CDR is not purchased, Four Seasons RV Rentals reserves the right to block the full deductible amount of $7,500 on the customer’s credit card (VISA, MC or AMEX). E. The following damages are covered under the CDR Reduction agreement (see exceptions under clause #4):
Monday - Friday
8.30 am - 5.00 pm (local time)
8.30 am - 4.00 pm (local time)
The supplier's offices are closed on Sundays and the following Statutory holidays in 2020-2021:
New Year’s Day: January 1
Family Day (BC, ON and AB): February 17, 2020; February 15, 2021; February 21, 2022
Good Friday: April 10, 2020; April 2, 2021; April 15, 2021
Victoria Day: May 18, 2020; May 24, 2021; May 23, 2022
Canada Day: July 1
Civic Holiday (AB, BC, SK, ON, NB, NU): August 3, 2020; August 2, 2021; August 1, 2022
Labour Day: September 7, 2020; September 6, 2021; September 5, 2022
Thanksgiving: October 12, 2020; October 11, 2021; October 10, 2022
Remembrance Day: November 11
Christmas Day: December 25
Boxing Day: December 26
All charges are subject to Federal and Provincial taxes. The departure city determines the amount of tax due on one-way rentals. Taxes are subject to change. At the time of printing, these taxes are as follows: British Columbia: 12% (5% GST + 7% PST)
Alberta: 5% GST
Nova Scotia: 15% HST (PST + GST combined)
Ontario: 13% HST (PST + GST combined) Preparation Fee This mandatory one-time fee is charged per unit/rental and includes the following: - Initial propane fill
- Toilet chemicals
- 2 rolls of biodegradable toilet paper
- Fresh water & sewer hoses
- Rubber gloves
- Basic tool set
- Spare 15 Amp fuses
Convenience Kits These vehicle and personal kits are available per person/rental and include: - Pots, pans and kettle
- Dinner set
- Cutlery set
- Steak knives
- Coffee cups/glasses
- One extra dinner set (guest)
- Mixing bowls
- Assorted kitchen utensils
- Cutting board
- Food savers
- Coffee filter and thermos
- Tea pot
- Can opener
- Cork screw
- Pail/broom and dust pan
- Clothes hangers/clothes pins
- Matches/ashtray (on request)
- Comforter in duvet cover
- Pillow and pillow case
- Bed sheet
- Towels/body soap
- Basic tool set and flashlight
- Instruction manual
- Campground directories/road maps NOTE: Convenience kits for children age 12 and under are free; valid if convenience kits for all accompanying adults are paid in full. Winterizing Please note that during winter season (usually from 01 October but possibly earlier), vehicles will most likely be winterized, depending on weather conditions. This means that all water will be drained from the vehicle and replaced with anti-freeze liquid. This means that there will be no access to the sink, toilet or shower. Payment A non-refundable deposit will be taken from your nominated credit card at time of booking confirmation. This percentage of the total fees will vary depending on the number of days your booking is placed before travel commencement. You can pay with Visa/Mastercard. No cash rentals. The balance payment due will be deducted from your nominated credit card 30 days prior to the commencement of your rental. Please ensure there are sufficient funds available on your credit card card. If you are booking within 30 days of travel the entire cost of the rental will be transacted from your nominated credit card at time of booking confirmation. Note on foreign currency bookings: full balance of payment (including the deposit) will be collected at the time of confirmation if you have elected to process your booking in a currency different to CAD$. Some charges may be payable directly to your rental station upon arrival, these will be itemised as such in your breakdown of pricing if and where applicable. All changes and cancellation charges are subject to taxes. Express Check In The online Express Check-In feature reduces the waiting time at the counter. When information like name, address, driver’s license etc is submitted before the clients arrive at the rental station, the supplier will be able to speed up counter procedures resulting in less waiting time for guests.