Outdoor Travel informationOutdoor Travel has been in operation since February 1992 and has more than eighty years of combined staff experience in the recreational vehicle industry, in both rentals and sales.
We are located on a major highway directly across from Lake Ontario, situated between Toronto’s International Airport and Niagara Falls.
Our priority commitment is to customer satisfaction, quality motorhome vacations, efficient and courteous service.
Outdoor Travel Rental TermsImportant information about your rental
On arrival you will be required to sign a rental agreement with the operators of Outdoor Travel. Here is a summary of the terms and conditions:
The following definitions apply for the Terms and Conditions for Outdoor Travel.
- The Supplier means the operator of Outdoor Travel - The Client is also referred to as you, your, the customer(s)
A non-refundable deposit of between 25-30% of your rental cost will be taken from your nominated credit card at time of booking confirmation. This percentage of the total fees will vary depending on the number of days your booking is placed before travel commencement. The balance payment due will be deducted from your nominated credit card 30 days prior to the commencement of your rental. Please ensure there are sufficient funds available on your credit card at this time.
If you are booking within 30 days of travel the entire cost of the rental will be transacted from your nominated credit card at time of booking confirmation. Note on foreign currency bookings: full balance of payment (including the deposit) will be collected at the time of confirmation if you have elected to process your booking in a currency different to CAD$.
Some charges may be payable directly to your rental station upon arrival, these will be itemized as such in your breakdown of pricing if and where applicable.
Calculation of rental charges is based on the number of nights rented in the various seasons. Client vouchers will be provided upon request. If not paid when due, the supplier reserve the right to cancel reservation. Payment cheques must be drawn on a North American bank. All charges are in Canadian funds. Supplier accept Visa, MasterCard, American Express and Travelers Cheques. Deposits taken by credit card will be refunded by same. No adjustment is made for currency fluctuations. Claims for adjustments can only be made up to 3 months after drop off date. Cancellation Policy
The booking deposit is non-refundable. In addition to forfeiting the deposit, the following charges apply:
More than 30 days before pickup date No further penalties - loss of booking deposit only.
Between 30 - 20 days before pick up date Loss of a further 50% of all remaining rental charges
20 days or closer to vehicle pick up Loss of 100% of all rental charges
Please note that during winter season (usually from 01 October but possibly earlier), the vehicles will most likely be winterized, depending on weather conditions. This means that all water will be drained from the vehicle and replaced with anti-freeze liquid. This means that there will be no access to the sink, toilet or shower. The quoted price includes:
-The preparation fee includes KOA Directory, KOA Discount Card
- The base rental rate includes 100kms free per day. Customers can either pay for additional kilometres travelled at a rate of $0.41 per km at the end of rental period, or purchase prepaid kilometre packages at cheaper price.
- Complimentary transfer service from Toronto / Hamilton Airport area hotels, and Hamilton Downtown area hotels back to their depot where you will pick up your vehicle. Transfers also available at the end of the rental from the depot back to Toronto / Hamilton Airport Terminal, Airport area hotels or Hamilton downtown hotels. (Please note: There are no complimentary transfers offered from Downtown Toronto to the Outdoor Travel depot or vice versa )
- First tank of propane, toilet chemicals, 30/15 amp adapter, sewer hose, water hose, dust pan, broom, stove lighter
- Vehicle demonstration
- Free storage of luggage at owner's risk
- Rates are in CAD$ and are subject to change without notice
The quoted base rental price excludes:
- GST & PST which will be itemised separately
- Security deposit
- Any extra items like kilometer packs or excess reductions options
- Cost of fuel
Many other items can be added to your rental either by pre-selecting during the booking process or payable based on usage at the end of your rental Travel insurance
We strongly recommend that clients ensure they take out the highest level of travel insurance. In many cases this will cover any losses incurred if you are forced to cancel your booking. Sales Tax
All charges are subject to 5% Goods and Services Tax and 8% Provincial Tax.
Hours of Operation
Monday to Saturday, 0900—1700.
Closed Christmas Day, Boxing Day and New Year’s Day. Minimum Rental
There is a minimum rental of 5 days in any season .
Pick up Time
Between 2:00 - 4:00 p.m. Clients arriving from overseas must spend first night in a hotel and therefore should book their motorhome reservation for the day after they arrive in YYZ (Toronto). For those clients traveling from outside Ontario and are not able to arrive at dealership prior to 4:00 p.m. should arrange to stay the first night in a hotel.
Pick Up and Return
Vehicle pick up 14:00—16:00 hours.
Vehicle return 09:00—11:00 hours.
Customers will receive a complete orientation on the use of the vehicle. We provide free storage of luggage, airline tickets and other valuables at owner’s risk. The individual(s) signing the contract and credit card must be present in person at the time of vehicle pickup and the following items are required: any remaining rental balance payment, credit card (for security deposit and damage not covered by CDW), and driver’s license for all individuals driving the vehicle (a copy will be taken). Our rental department is closed on Sundays. No security deposit will be returned until the rental vehicle is checked back in by Outdoor Travel Rental Staff (as volumes and staffing varies this may be some time after the date of return). If extra charges are incurred, or if damage has occurred, the added costs will be charged to the security deposit and the open credit card authorization. The vehicle must be returned in the same condition as dispatched, with the fuel tank filled and holding tanks empty or added charges will apply. There is no refund should the client return the vehicle earlier than the scheduled drop off date. Penalties of a minimum $50.00 per hour are charged for late returns.
We suggest that clients stay overnight in a hotel their first night after arriving from overseas. We recommend clients to telephone before the morning of pick up to schedule their transfer time. Transfers from only Toronto airport area hotels, as well as Hamilton area hotels are included in the preparation fee. A surcharge of $60 per transfer is applied to groups with more than 4 people.
The preparation fee includes KOA Directory, KOA Discount Card, transfers, first tank of propane, toilet chemicals, 30/15 amp adapter, sewer hose, water hose, dust pan, broom, stove lighter and vehicle demonstration.
PLEASE SELECT ONE CONVENIENCE KIT FOR EACH PERSON TRAVELING UNLESS YOU ARE BRINGING ALL OF YOUR OWN EQUIPMENT:
Frying pan, 3 pots with lids, kettle, tea pot, two knives, tongs, oven mitts, measuring cup, spatula, can and bottle opener, salad bowl, coffee maker, juice jug, 2 wooden spoons, colander, vegetable peeler, corkscrew, slotted spoon, 2 dish cloths, salt and pepper shakers, 2 dish towels, utensil tray, clothes hangers, serving spoon, waste basket.
Kit Items Per Person 2 sheets, pillow slip, pillow, blanket, face cloth, cutlery, dinnerware, coffee cup, tumbler, bath and hand towel.
$5.00 per hour or $60 per day unlimited.
The base rental rate includes 100kms free per day. Customers can either pay for additional kilometres travelled at a rate of CAD$0.41 at the end of the rental, or purchase prepaid kilometre packages at a discounted rate of $350 for blocks of 1000kms. Please also note that any unused pre-purchased kilometres are not refundable.
A valid credit card must be provided at rental check out. If a client purchases VIP Collision Damage Waiver (CDW), a minimum security deposit of $2000 for Class C, and $2,000 for Class A and B rentals will be charged to their credit card account at pick-up. For all rentals, a signed open credit card authorization will be taken at departure for the purpose of recovering additional rental expenses and any damage or accidents which are not covered by CDW. [Note: If groups are renting to attend events such as football games, car races, festivals, etc., security deposits may be required from all occupants of each rental vehicle.] If clients do wish to purchase VIP CDW, and wish to provide their own coverage, they must present a written approval from their insurer, in a form acceptable to Outdoor Travel, stating their coverage for motorhome rentals is not capped at a rate lower than the current value of the rented unit at the time of booking which must be at least five days (not including weekends and legal holidays) before vehicle pick-up. At Outdoor Travel’s sole discretion, if all requirements are met, a minimum security deposit of $5,000.00 will be charged to client’s credit card account at pick-up.
Awning Use Deposit
Awning use is not included in the basic rental rate. However, if the vehicle is equipped with an awning, a minimum security deposit of $1,000 (if you intend to use the vehicle awning) will be charged to the clients credit card account at pick-up.
VIP CDW Coverage
Restricted only to accidents which occur on roads, provided the road is a public highway. All accidents must be police reported and include a file number for that report. CDW does not cover any accidents which occur off public highways: in campgrounds, gas stations, shopping malls, etc. Any damage suspected to be over $1,000 must be accompanied by a police report, completed by the officer at the scene. All pertinent information relating to the accident must be included in the report (i.e. license numbers, vehicles, etc.) VIP CDW Coverage offers protection against mechanical breakdown which requires more than 12 hours to repair. Incurred expenses of up to $120.00 per rental vehicle for lodging will be reimbursed if receipts are presented. VIP excludes liability and personal property, non accidental damages and interior damage. Malfunctions to radios, air conditioning, fridge, water heater, cruise control, microwave, furnace, generator, TV/DVD/VCR and all other convenience devices are not considered mechanical breakdowns.
Clients are responsible for checking engine oil and coolant levels at each refueling as well a immediately reporting mechanical failures. Oil and coolant refills and all authorized repairs will be reimbursed at check-in upon presentation of receipts and replaced parts. Clients are authorized to proceed with necessary repairs up to $100.00 and should call Outdoor Travel for authorization of any repairs greater than $100.00. No repairs are to be made to television, radio, and cruise control. Clients will be held responsible for mechanical damage due to negligence in operation and maintenance.
Fuel is the client’s responsibility. No claims are made as to the fuel consumption of a vehicle.
Traffic Violations and Tolls
It is the client’s responsibility to pay and report for any parking/traffic violations and unpaid tolls at the time of drop off. Outdoor Travel reserves the right to apply the amount of the fine or toll to the client’s credit card after the rental is terminated along with an administration fee of $50.00.
There is no protection through CDW, VIP or VIP Plus for theft as agreed upon in the rental agreement if traveling in Montreal or Quebec City, unless the rental unit was stolen from a secured campground. No rental vehicles are permitted to travel north of Fort St. John, British Columbia, including highways 37, 97 and 35, nor north of the provinces into Nunavut or Northwest Territory or Alaska, nor south into Mexico. Traveling through Death Valley in California, USA, is not permitted from May 1st to September 30th inclusive. Traveling on the Apache Trail, east of Tortilla Flat to Roosevelt Dam is not permitted at any time of the year. Traveling is not permitted on logging and other non-public roads.
If a reserved vehicle is not available, Outdoor Travel may offer an equal or higher rated vehicle at no additional cost. If a lower rated vehicle must be substituted, our responsibility is limited to refund the difference in the retail rental rate. Should a substitute not be available, a full refund or credit towards a future rental may be offered. Outdoor Travel does not guarantee the model, year, a specific vehicle, or a functional power generator.
Smoking and Pets
Licensing & Personal
The client must authorize Outdoor Travel to obtain driving and credit information about them from any source. All drivers must be over 25 years of age, have a valid driver’s license in good standing and be licensed for more than 5 years. Only approved drivers may drive the vehicle or CDW will not cover accidents. Forty eight (48) hours minimum (not including weekends and legal holidays) notice may be required to approve drivers. A readable copy of each of the rental driver(s) license(s) is required prior to check out. At the sole discretion of Outdoor Travel, if any of the above conditions are not met, Outdoor Travel reserves the right to cancel the rental at any time prior to departure. All renters must adhere to the rental terms and conditions of the Reservation and Rental Agreements from pick up throughout the entire rental, as well as following drop off and until final settlement of your account with Outdoor Travel. Clients must certify that the information provided to Outdoor Travel is true and correct.