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Jeep/Trailer Class J family rv rental

Features:  � Auto transmission  � 2018 - 2020 models  � 285-hp, 3.6L V6 

Rates include SLI Supplemental Liability Insurance, VIP Vacation Interruption Protection, 24 hour roadside assistance, Sale tax on prepaid items, a road atlas and campground guide, no additional fee for extra drivers. Rates do not include kilometers,kilometers are charged at CAD 0.39 per kilometer or you can pre-purchase 500 kilometer packages. Highlights: - cool towing vehicle with the Jeep Wrangler Unlimited Sahara 4x4 - customer can leave trailer at campground while exploring - two child seats can be installed safely with a three-point seat belt
 

Best Time RV CA information

Why rent a vehicle from Best Time RV?

Quality Campers:
•No units older than 24 months

Service:
•24-HOUR Roadside Assistance
•Additional rental items available (GPS, convenience kits, snow-chains and more)
•International Sales & Marketing Office; your Zurich Team is a one stop information center and help point when it comes to reservations
•More vacation time! Online pre-check in helps your customers to save time at pickup

Family:
•Safety: Three-point child or baby car seat attachment

Reliability:
•More than 30 Years of Rental Experience

Best Time RV CA Rental Terms

1. TOUR OPERATOR: REGISTRATION AND RESERVATION

Payment

A non-refundable deposit will be taken from your nominated credit card at the time of booking confirmation.  The percentage of the total fees payable upon booking confirmation will vary depending on the number of days your booking is placed before travel commencement.

The balance of payment due will be deducted from your nominated credit card 35 days prior to the commencement of your rental. Please ensure there are sufficient funds available on your card as you place your booking.  However, if  you are booking within 35 days of travel, or you choose to book in a currency other than US$, the entire cost of the rental will be transacted from your nominated credit card at the time of booking confirmation.

Note: If applicable any fees payable upon arrival will be itemised as such in your final breakdown of pricing. Cancellation Specials Best Time RV are happy to offer you a special cancellation policy for all bookings, which are confirmed in March 2020. All customers who book in March 2020 can cancel free of charge till 14 days prior to Pick-Up. This policy only applies for future bookings. Existing bookings remain unchanged.
Cancellation Fees
Upon confirmation that your selected vehicle is available a non-refundable booking deposit will be taken from your nominated credit card. In addition to this the following cancellation fees apply:

Day of booking confirmation up:
up to 45 days prior to pick up date                             10% of total rental days charges
44 to 32 days prior to pick up date                             30% of total rental days charges
31 to 18 days prior to pick up date                             50% of total rental days charges
17 to 4 days prior to pick up date                               75% of total rental days charges
3 days or less prior to pick up date or no shows     100% of total rental days charges

Separate cancellation policy applies for group bookings (6 vehicles and more). Vehicles
Vehicle is on a Dodge ProMaster Chassis, layout displayed is only a guide, specific model and layout cannot be requested. This applies to the B-21 vehicle. 

No shows
Customers who fail to arrive on pick-up day or decline vehicle at pick-up for whatever reason are considered as a departure day cancellation (no show) and will be charged 100% of the rental days.

Modifications
Reservation changes are subject to availability. The rate will be re-calculated using the most current Flex rate. Compared to the booked rate; the higher rate will apply. Any modification of reservations is subject to a CAD 30.00 handling fee. If a confirmed booking is moved or shortened by 3 or more rental days, cancellation charges may apply for these days.
 
Please note: these are the fees set out by the supplier in addition to those on the website amendment fees.

One-way charges for confirmed one-way bookings
For one-way rental cancellations, the full one-way drop-off charge plus taxes will be added to the regular cancellation charges.

Travel insurance
The Supplier strongly recommend that clients ensure they take out the highest level of travel insurance. In many cases, this will cover any losses incurred if you are forced to cancel your booking.

Calculation of Invoices
The calculation of rental days will be determined on a “per night” basis as is standard practice in the hotel and tourism industry. The pick­up day is counted as the first rental day, and there is no charge for the last rental day on which the vehicle is being returned. Invoices will be issued according to the information received in your reservation request.

CLIENT: PICK-UP and DROP-OFF INFORMATION  Best Time RV offers TWO different types of Pick-ups: Regular Pick-Ups and Early Pick-Ups. No matter which type the customers choose, they need to arrange a suitable time for their Pick-Up with our rental location at least 3 working days in advance.

Early Pick-up (transfer to rental location included)
  • Overseas customers must overnight before picking-up their rental unit, except they have booked our Jeep Explorer or Jeep HighRoller.
  • Early pick-ups are provided at an additional cost (please refer to price list)
  • With this option, the pick-up times are Mon-Sat 9.00 am – 11.00 am.
  • Early pick-ups include free transfers from designated hotels to rental location. The time for these free transfers will be arranged with the customers individually between 7.30 am and 9.30 am. 
  • Tour operators or customers are requested to report at the time of booking or not later than three working days before pick-up date in which designated transfer hotel customer is staying overnight and how many people are in customer's party. 
  • Customers should provide their mobile phone number and, or email address.
  • Customers have to do our Online Check In within 3 month – 72 hours before their pick-up: https://www.besttimerv.com/checkin-form/
    Please provide the customers with the Best Time RV Booking Code, the
  • Pick-up date and the Code of their Pick-up location.
  • Customers have to call their pick-up location 3 working days prior to their pickup to receive the exact time for their transfer. Please provide the customers with the phone numbers of our rental locations and consider their opening hours for calls. Calls from Mon – Fri are preferred. If nobody picks up the phone, customers should leave a message with their name, Best Time RV Booking Code and phone number (incl. country code). If customers prefer to make an appointment via email, they need to contact us 1 week before their Pick-Up.
  • Customers must be ready for pick-up at the time approved by the rental location at one of the designated transfer hotels at specified customer waiting areas.
  • Transfers are only provided from the designated hotels if we have been informed of the transfer within the indicated time frame. Customers must be ready at the stated time and customer waiting area, otherwise no pick-up transfer will be provided.
  • Transfer times listed are approximate due to traffic and weather conditions. Best Time RV is not responsible for refunds due to delays for any of these conditions.
  • Customers who fly into YVR and will do a pick-up in YDT (Point Roberts, WA), will need to cross the border from Canada into the U.S. and will need to have the appropriate travel documents available for immigration. Border crossing can take up to 30 minutes.
Regular Pick-up (no transfer included to rental location)
  • are at no extra cost and DO NOT include transfers to rental locations
  • Vehicle Pick-up: Mo-Fr 1.00 pm – 3.00 pm or Sat in Las Vegas, Los Angeles, San Francisco and Phoenix 10.00 am – 11.00 am and in Point Roberts 1.00 pm – 3.00 pm (15th May – 15th October) / 10.00 am – 11.00 am (16th October – 14th May).
  • Overseas customers must overnight before picking-up their rental unit, except they have booked our Jeep Explorer or Jeep HighRoller.
  • Customer must arrive at rental location at their own expense. No transfer to the rental location is provided by the rental company.
  • Reserved rental vehicles may be delivered as late as 3.00 pm Mo-Sa.
  • Customers have to call our rental location 3 working days prior to their pick-up. The rental location will arrange a suitable time for the pick-up with them. This way we can avoid long waiting periods for the customers
Vehicle Drop-off and Airport Transfer
  • Vehicle drop-off hours are Mon - Sat from 09.00 am to 11.00 am.
  • Airport Transfer is only provided if drop-off time is on or before 10.00 am:
    Airport transfer is included in Prep Fee and provided to all renters who drop-off their rental vehicles on or before 10.00 am at no extra cost. Shuttles leave (around 11.00 am) from our rental location to the Las Vegas (LAS), Los  Angeles (LAX), Phoenix (PHX), San Francisco (SFO), Calgary (YYC) or Vancouver (YVR) airport only. Please do not book return flights with departures before 2.00 pm, if your customers want to take advantage of the free drop-off transfer to the airport.
  • No Airport Transfer is provided if drop-off time is after 10.00 am.
    Drop-offs after 10.00 am may take longer than the time the airport shuttle leaves, hence if customers arrive at rental location for vehicle drop-off after 10.00 am, no airport transfers are guaranteed anymore.
  • Late vehicle drop-off (= drop-off after 11.00 am)
    Late vehicle drop-off surcharges are CAD 50.00 per hour. No airport transfers are provided in the event of a late vehicle drop-off. No refunds are made for early returns or unused portion of rentals.

Customer Information and Pre-Check-In
Customers must do our Online Check In and provide us with their contact details. Please provide the customers with the Best Time RV Booking Code, the Pick-up date and the Code of their Pick-up location. On our website, customers can check-in online or you may provide customers with a copy of the pre-check-in form.

Online check-in link:
https://www.besttimerv.com/checin/ The Online Check In is only available 3 month – 72 hours prior to the pick-up date.

CLIENT: INSURANCE INFORMATION 
Public Liability Insurance (included in daily rental rates)
Best Time RV maintains liability insurance coverage of up to CAD 5 million on all their rental vehicles for bodily injury and property damage liability claims brought by a third party (other than a passenger) against the renter (and any other driver listed in the rental contract) and/or the company as a result of the operation or use of their rental vehicles. All coverage and waivers are subject to the express terms of the rental contract. 

Customer Responsibility with CDW = Collision Damage Waiver and VIP = Vacation Interruption Protection (included in daily rental rates) 
In the absence of CDW, all loss or damage to the vehicle while on rent, whether or not due to the fault of customer, customer’s responsibility for direct and accidental loss (including theft and vandalism) or damage to the vehicle is unlimited. That is, customer is responsible for all loss or damage.
For Renter’s benefit, all daily rental rates for all vehicles includes Collision Damage Waiver (CDW) and Vacation Interruption Protection (VIP). With CDW and VIP, the customer’s responsibility for accidental damage, theft and vandalism (police report is required) to the vehicle is reduced to CAD 1,500.00 per occurrence.
CDW does not apply to overhead-, awning-, undercarriage- or backing up- damage, which shall be considered negligent damage and the sole responsibility of customer. Expenses are covered in the event of a mechanical breakdown requiring the vehicle to be in repair for more than 12 working hours as follows:
Incurred expenses of CAD 40.00 per person per day for lodging and CAD 40.00 per group per day for other transportation is provided. A limit of CAD 3,000.00 per tour applies and this plan is not valid in case of an accident. Customer must present all receipts for refund of expenses.
Not considered to be mechanical breakdowns are: Radio, TV, DVD-player, air conditioning, refrigerator, generator, microwave, appliances, automatic step, cruise control, slide-out or awning malfunctions.

CDW and VIP coverage is void (I) if customer fails to file an accident/damage police report, or (II) if vehicle is used in violation of the terms of the rental contract.
 
Deposit for all rentals is CAD 1,500.00 (will strictly be enforced, charged / not authorized).
If opting to use awning, there is an additional CAD 1,500.00 refundable security deposit due at time of departure. Additional deposits may be required for special events.

CLIENT: CONVENIENCE KIT
Standard Kit (included in Preparation Fee)
Water Hose                                   Road Atlas                               Flash-Light & Batteries
Sewer Hose                                  Screwdriver                              First Aid Kit
Operator’s Manual                          Fire Extinguisher                      Vehicle Levelers
Campground Guide                        15/30 AMP Adaptor                   Water Regulator
Accident kit                                   BBQ Lighter
KOA Card available if requested by customer at pick-up 

Standard Kit Jeep Explorer and Jeep HighRoller (included in Preparation Fee) 
1 lb Propane Bottle                       Road Atlas                               1 LED Table Lamp
Electric Sink                                  First Aid Kit                              1 LED Solar Ready Light
Operator’s Manual                        BBQ Lighter                             Accident kit
Campground Guide                      Fire Extinguisher  
KOA Card available if requested by customer at pick-up 

Convenience Kit (refer to price list)*
KITCHEN KIT:
Set of Pots                                      Cutting Board                          Dish Cloth
Frying Pan                                       Paper Towel Roll                     Waste Basket/Bucket
BBQ Grill                                         Serving Spoons                      Clothes Hangers
Mixing Bowl                                     Scotch Bright                          2 Tea/Kitchen Towels
Coffee/Tea Maker (Percolator)      Can/Bottle Opener                   Salad Tongs
Carving Knife                                   Dust Pan & Brush                   Cork Screw
Colander                                          Broom                                    Baking Sheet
Toaster

Note: All tableware (plates etc.) is non-plastic and is made of Corning/Corelle china or equivalent. 

PERSONAL KIT:
Blanket or Comforter                    Hand Towel                                 Cup
Duvet Cover                                Bath Towel                                  Glass
Pillow & Pillow Case                    Dinner Plate                                Knife/Fork/Spoon
Sheet                                          Bread Plate (small plate)              Teaspoon/Steak-knife
Face Cloth                                  Cereal Bowl  

* Convenience Kits are paid per person. 

Convenience Kit Jeep Explorer and Jeep HighRoller
Kit per Vehicle for two guests: 

1 Pot  
1 Frying Pan
Set of disposable plates and cups
Set of disposable silver ware
1 Blanket or Comforter
1 Duvet Cover
2 Pillows & 2 Pillow Cases
1 Sheet
2 Face Cloths
2 Hand Towels
2 Bath Towels 
 
* Convenience Kits are paid per person. 

CLIENT: PREPARATION FEE
Preparation Fee
This is a mandatory one-time charge per vehicle per booking. It is applicable to all bookings without exception

The Preparation Fee covers
- Standard Kit per vehicle
- First supply of toilet chemicals
- First roll of toilet paper
- Vehicle cleaning
- Drop-off transfers

There are no refunds for unused toilet chemicals or toilet paper and there are no refunds if customers do not meet the transfer rules and did not take the advantage of transfers or if customers decide to do own transfer at their own cost.

GPS Rental (refer to price list for tariffs) 
We offer GPS units at our rental location. Please pre-order these with the reservation to guarantee availability at point of pick-up. Best Time RV is not responsible for any GPS map accuracies, errors or updates. 

Optional Generator Use (paid locally at drop-off location)
CAD 4.00 per hour

CLIENT: GENERAL INFORMATION
Office Hours and Holidays
  • Office hours of all Best Time RV Rental Locations in CANADA: 
    Calgary, Vancouver:
    09.00 – 15.00 hrs  / Mondays through Fridays
    09.00 – 15.00 hrs  / Saturdays (15th May – 15th October)
    09.00 – 12.00 hrs  / Saturdays (16th October – 14th May)
    Toronto:
    09.00 – 15.00 hrs  / Mondays through Fridays
    09.00 – 12.00 hrs  / Saturdays
     
  • Canadian Holidays (Rental depots are closed or offer limited opening hours):  
    February 17, 2020 / April 10, 2020 / May 18, 2020 / July 1, 2020 / August 3, 2020 / September 7, 2020 / October 12, 2020 / November 11, 2020 / December 24, 2020 / December 25, 2020 / December 26, 2020 / December 31, 2020 / January 1, 2021 / February 15, 2021
     
Maintenance and Cleaning Responsibility
Customers are responsible to check all fluid levels at each refueling. Refills of all fluids (except gasoline and propane) will be reimbursed at check-in upon presentation of receipts.
Gasoline and propane costs are not included in rental price. 
Gasoline and propane tanks are full at pick-up and must be returned full.
Vehicles must be returned clean inside. Waste tanks must be emptied prior to return.  
Otherwise, additional charges may occur. 

Repairs / Refunds / Early Returns / Long Term Rentals
Necessary repairs are reimbursed without previous authorization up to CAD 100.00. Customer must provide receipts. If customers pay repairs exceeding CAD 100.00 without previous authorization, we will not reimburse. Clients assume full responsibility for any additional expenses incurred by reasons of a breakdown of vehicle. If a vehicle which had a breakdown and is in repair for more than 12 working hours, through no fault of customer, our responsibility to client is limited to refund the daily rate or a portion thereof (VIP coverage).

Malfunctions of Radio, TV, DVD-player, air conditioning, refrigerator, microwave, any appliances, plumbing, generator, cruise control and awning are not considered mechanical breakdowns and no refunds are made for repair time to these items. There will be no refunds made for the early return of a rental vehicle. 
 
Customers renting for more than 30 days will receive a multiple page rental agreement with one page for every 30 days of the rental period or part thereof. 

Additional Kilometer (paid locally at drop-off station) : CAD 0.39 per km
Optional Generator Use (paid locally at drop-off location) : CAD 4 per hour

Accident/Incident
In case of an accident or any incident, customers must notify the police for a police report immediately, also inform the drop-off station within 24 hours and make full report in writing. CDW/VIP accident coverage is void if customer fails to follow these procedures. 

Credit Cards / Traveler Checks
We accept MASTERCARD, VISA and AMEX credit cards. No Euro checks, debit cards or prepaid credit cards are accepted. We are not responsible for exchange rate fluctuations or handling charges for any credit card transaction. Without any exception, a valid credit card is required for each rental.

Drivers License / Drivers Age
A national automobile driver’s license is required.
We recommend customers to carry a translation of the national driver’s license or an international driver’s license, but under any circumstances, customer must provide a valid national driver’s license at pick-up.
Minimum age is 21 years for all motorhomes

Parking / Traffic Violations / Toll Roads
Customers are responsible for reporting and paying of all parking/traffic/toll road violations at rental termination. Non-reporting of parking/traffic/toll road violations will result in an administrative charge of up to CAD 75.00. Non-reported parking/traffic violations plus administrative charge will be charged against customers credit card or will be collected at customers domicile. Customers will have the option of buying prepaid toll packages at pick-up. 

Prohibited travel areas 
- Mexico 
- Death Valley from June 15 to September 15 
- Logging roads, non-public roads, unnumbered roads and off-road driving 
- Manhattan 
- Montreal 
- Quebec City 
- Ottawa 
- Dempster Highway between September 1 and May 31 
- Yukon: Canol Road North of Ross River, Aishihik Lake Road, Road between Dease Lake and Telegraph Creek 
- Alaska: Dalton Highway (Hwy 11) between Coldfoot and Prudhoe Bay, McCarthy Road between Chitina and McCarthy 

Northern Travel supplement
All rental vehicles traveling to Alaska, the Northwest Territories or the Yukon are permitted between May 1 through September 30 and must be confirmed in advance. A CAD 540.00 (incl. tax) prepaid non-refundable supplement is required.  

Substitutions
Best Time RV is entitled to upgrade customers to a higher rated vehicle at no extra cost. Should a lower rated vehicle be offered, the responsibility of the rental company is limited to the refund of the difference in gross rates.

Minimum Rental
There is a 7-nights minimum rental period

No Pets Allowed
If these policies are not followed, the renter will be responsible for a penalty of up to CAD 1,000.

Towing
Towing is not permitted and results in voidance of insurance – except when towing a Best Time RV Trailer with a Best Time RV Jeep. 

Storage
Storing items on vehicle roof are not permitted.
Free storage of luggage is available at our location at owner's risk. 

Winterization
It is the renter’s responsibility to have the vehicle winterized if traveling to colder areas to prevent freezing. This will include the water pipes, toilet, fresh water tanks, sink, shower, external shower, hot water heater and holding tanks. Winterization requires that water be drained from the fresh water tank, hot water heater and both waste tanks. Once the vehicle is winterized, no water can be put into the fresh water tank and it cannot be hooked up to the city water supply anymore. Therefore, no water at all is available in the motorhome. The toilet, however, can still be used as long as windshield washer antifreeze is poured down to rinse. Winterization or de-winterization of rental vehicle while on rent is at expense of customer. Please inform your clients at the time of booking. If the renter fails to do so, he /she will be charged a fee, regardless of the outside temperatures! In addition, the security deposit refund will be delayed until we can get the vehicle into the shop, thaw it out and pressurize the system. The renter will also be responsible for the cost of burst water pipes, water tanks, hot water system, water damage, etc. 

Baby / Child Seat
Due to applicable law, a baby or child seat must be attached in the rear of the vehicle, not in the front seats.  

We, at Best Time RV, try to exceed recommended safety levels and do not believe in just meeting the bare minimum standards when it comes to protecting our customers and their children.

We know that children’s safety is important and that is why we strive to make available to our customers the most up to date and what we consider one of the best child safety devices available on the market.

Our clients can rent child seats from Best Time RV for CAD 54.00.
This will bring them peace of mind while on the road.

It is the client’s responsibility to attach child seats to the rental vehicle because our staff is legally not allowed to advice attachment procedures of safety devices or physically attach any child seats for our clients.  
Vehicle E-23 Minnie Winnie D-22 Freelander B-21 Travato
Infant/Child Restraint Options 1 Infant/Child Seat 1 Infant/Child Seat -
  Dinette table may require lowering to install child seats. The dinette table will only lower to seat level. Due to this, other passengers will not be able to travel in the dinette area, if the dinette has been lowered.
All passengers must wear seat belts whilst the vehicle is in motion.   
  Baby Capsules Infant Seats Child Seats
Weight NOT PERMITTED 9 to 18 kg (20 to 40 lb) 14 to 26 kg (40 to 60 lb)
Age 6 months to 4 years 4 to 7 years
Length over 70 cm (27 inches) up to 140 cm (55 inches)

General Conditions
All rentals are subject to the terms and conditions of the rental contract.
Prices, policies and conditions are subject to change without notice at any time.