Best Time RV CA informationWhy rent a vehicle from Best Time RV?
•No units older than 24 months
•24-HOUR Roadside Assistance
•Additional rental items available (GPS, convenience kits, snow-chains and more)
•International Sales & Marketing Office; your Zurich Team is a one stop information center and help point when it comes to reservations
•More vacation time! Online pre-check in helps your customers to save time at pickup
•Safety: Three-point child or baby car seat attachment
•More than 30 Years of Rental Experience
Best Time RV CA Rental Terms1. TOUR OPERATOR: REGISTRATION AND RESERVATION
A non-refundable deposit will be taken from your nominated credit card at the time of booking confirmation. The percentage of the total fees payable upon booking confirmation will vary depending on the number of days your booking is placed before travel commencement.
The balance of payment due will be deducted from your nominated credit card 35 days prior to the commencement of your rental. Please ensure there are sufficient funds available on your card as you place your booking. However, if you are booking within 35 days of travel, or you choose to book in a currency other than US$, the entire cost of the rental will be transacted from your nominated credit card at the time of booking confirmation.
Note: If applicable any fees payable upon arrival will be itemised as such in your final breakdown of pricing.
Upon confirmation that your selected vehicle is available a non-refundable booking deposit will be taken from your nominated credit card. In addition to this the following cancellation fees apply:
Day of booking confirmation up:
up to 45 days prior to pick up date 10% of total rental days charges
44 to 32 days prior to pick up date 30% of total rental days charges
31 to 18 days prior to pick up date 50% of total rental days charges
17 to 4 days prior to pick up date 75% of total rental days charges
3 days or less prior to pick up date or no shows 100% of total rental days charges
Separate cancellation policy applies for group bookings (6 vehicles and more). Vehicles
Vehicle is on a Dodge ProMaster Chassis, layout displayed is only a guide, specific model and layout cannot be requested. This applies to the B-21 vehicle.
Customers who fail to arrive on pick-up day or decline vehicle at pick-up for whatever reason are considered as a departure day cancellation (no show) and will be charged 100% of the rental days.
Reservation changes are subject to availability. The rate will be re-calculated using the most current Flex rate. Compared to the booked rate; the higher rate will apply. Any modification of reservations is subject to a CAD 30.00 handling fee. If a confirmed booking is moved or shortened by 3 or more rental days, cancellation charges may apply for these days.
Please note: these are the fees set out by the supplier in addition to those on the website amendment fees.
One-way charges for confirmed one-way bookings
For one-way rental cancellations, the full one-way drop-off charge plus taxes will be added to the regular cancellation charges.
The Supplier strongly recommend that clients ensure they take out the highest level of travel insurance. In many cases, this will cover any losses incurred if you are forced to cancel your booking.
Calculation of Invoices
The calculation of rental days will be determined on a “per night” basis as is standard practice in the hotel and tourism industry. The pickup day is counted as the first rental day, and there is no charge for the last rental day on which the vehicle is being returned. Invoices will be issued according to the information received in your reservation request.
CLIENT: PICK-UP and DROP-OFF INFORMATION
Best Time RV offers TWO different types of Pick-ups:
Early pick-ups are provided at a cost of CAD 198.00 per rental for pick-ups July 1 – Sep 30 and at a cost of CAD 135.00 for pick-ups Oct 1 – Jun 30. With this option, the pick-up times are Mon-Sat 9.00 am – 11.00 am. These Early pick-ups include free transfers from designated hotels to rental location as described below under 2.1. The time for these free transfers will be arranged with the customers individually between 7.30 am and 9.30 am. Customers have to tell us at least 3 working days prior to their pick-up, from which of the designated hotels they would like to have a transfer. No last minute transfers can be organized.
Regular pick-ups are at no extra cost and DO NOT include transfers to rental locations and are described below and the possession of the rental vehicle is in the afternoon.
The customers have to call our rental location 5 – 3 working days prior to their pick-up. The rental location will arrange a suitable time for the pick-up or the transfer with them. This way we can avoid long waiting periods for the customers. Moreover we can make sure, that the customers, who have booked a transfer, are provided with all information needed. (Please provide the customers with the phone numbers of our rental locations and consider their opening hours for calls.)
EARLY PICK-UP (transfer to rental location included)
REGULAR PICK-UP (no transfer included to rental location)
Vehicle Drop-off and Airport Transfer
Customer Information and Pre-Check-In
Please inform your customers clearly about hotel transfers to the rental station as well as airport transfers after vehicle drop-off. On our website, customers can check-in online or you may provide customers with a copy of the pre-check-in form.
CLIENT: INSURANCE INFORMATION
Public Liability Insurance (included in daily rental rates)
Best Time RV maintains liability insurance coverage of up to CAD 5 million on all their rental vehicles for bodily injury and property damage liability claims brought by a third party (other than a passenger) against the renter (and any other driver listed in the rental contract) and/or the company as a result of the operation or use of their rental vehicles. All coverage and waivers are subject to the express terms of the rental contract.
Customer Responsibility with CDW = Collision Damage Waiver and VIP = Vacation Interruption Protection (included in daily rental rates)
In the absence of CDW, all loss or damage to the vehicle while on rent, whether or not due to the fault of customer, customer’s responsibility for direct and accidental loss (including theft and vandalism) or damage to the vehicle is unlimited. That is, customer is responsible for all loss or damage.
For Renter’s benefit, all daily rental rates for all vehicles includes Collision Damage Waiver (CDW) and Vacation Interruption Protection (VIP). With CDW and VIP, the customer’s responsibility for accidental damage, theft and vandalism (police report is required) to the vehicle is reduced to CAD 1,500.00 per occurrence.
CDW does not apply to overhead-, awning-, undercarriage- or backing up- damage, which shall be considered negligent damage and the sole responsibility of customer. Expenses are covered in the event of a mechanical breakdown requiring the vehicle to be in repair for more than 12 working hours as follows: Incurred expenses of CAD 40.00 per person per day for lodging and CAD 40.00 per group per day for other transportation is provided. A limit of CAD 3,000.00 per tour applies and this plan is not valid in case of an accident. Customer must present all receipts for refund of expenses.
Not considered to be mechanical breakdowns are: Radio, TV, DVD-player, air conditioning, refrigerator, generator, microwave, appliances, automatic step, cruise control or awning malfunctions.
CDW and VIP coverage is void (I) if customer fails to file an accident/damage police report, or (II) if vehicle is used in violation of the terms of the rental contract.
Deposit for all rentals is CAD 1,500.00 (will strictly be enforced, charged / not authorized).
If opting to use awning, there is an additional CAD 1,500.00 refundable security deposit due at time of departure. Additional deposits may be required for special events.
CLIENT: CONVENIENCE KIT
Standard Kit (included in Preparation Fee)
Water Hose Road Atlas Flash-Light & Batteries
Sewer Hose Screwdriver First Aid Kit
Operator’s Manual Fire Extinguisher Vehicle Levelers
Campground Guide 15/30 AMP Adaptor Water Regulator
Accident kit BBQ Lighter
KOA Card available if requested by customer at pick-up
Standard Kit Jeep Explorer and Jeep HighRoller (included in Preparation Fee)
Waste Water Bag Road Atlas 2 LED Laterns
Water Bottle for Sink Screwdriver First Aid Kit
Operator’s Manual BBQ Lighter Accident kit
Campground Guide Fire Extinguisher
KOA Card available if requested by customer at pick-up
Convenience Kit (refer to price list)
Set of Pots Cutting Board Dish Cloth
Frying Pan Paper Towel Roll Waste Basket/Bucket
BBQ Grill Serving Spoons Clothes Hangers
Mixing Bowl Scotch Bright 2 Tea/Kitchen Towels
Coffee/Tea Maker (Percolator) Can/Bottle Opener Salad Tongs
Carving Knife Dust Pan & Brush Cork Screw
Colander Broom Baking Sheet
Blanket or Comforter Hand Towel Cup
Duvet Cover Bath Towel Glass
Pillow & Pillow Case Dinner Plate Knife/Fork/Spoon
Sheet Bread Plate (small plate) Teaspoon/Steak-knife
Face Cloth Cereal Bowl
Note: All tableware (plates etc.) is non-plastic and is made of Corning/Corelle china or equivalent.
Convenience Kits are paid per person.
Convenience Kit Jeep Explorer and Jeep HighRoller
Kit per Vehicle for two guests:
1 Frying Pan
Set of disposable plates and cups
Set of disposable silver ware
1 Blanket or Comforter
1 Duvet Cover
2 Pillows & 2 Pillow Cases
2 Face Cloths
2 Hand Towels
2 Bath Towels
Convenience Kits are paid per person.
CLIENT: PREPARATION FEE
This is a mandatory one-time charge per vehicle per booking. It is applicable to all bookings without exception.
The Preparation Fee covers
- Standard Kit per vehicle
- First supply of toilet chemicals
- First roll of toilet paper
- Vehicle cleaning
- Drop-off transfers
There are no refunds for unused toilet chemicals or toilet paper and there are no refunds if customers do not meet the transfer rules and did not take the advantage of transfers or if customers decide to do own transfer at their own cost.
GPS Rental (refer to price list for tariffs)
We offer GPS units at our rental location. Please pre-order these with the reservation to guarantee availability at point of pick-up. Best Time RV is not responsible for any GPS map accuracies, errors or updates.
Optional Generator Use (paid locally at drop-off location)
CAD 4.00 per hour
CLIENT: GENERAL INFORMATION
Office Hours and Holidays
Customers are responsible to check all fluid levels at each refueling. Refills of all fluids (except gasoline and propane) will be reimbursed at check-in upon presentation of receipts. Gasoline and propane costs are not included in rental price.
Gasoline and propane tanks are full at pick-up and must be returned full.
Vehicles must be returned clean inside. Waste tanks must be emptied prior to return. Otherwise, additional charges may occur.
Repairs / Refunds / Early Returns / Long Term Rentals
Necessary repairs are reimbursed without previous authorization up to CAD 100.00. Customer must provide receipts. If customers pay repairs exceeding CAD 100.00 without previous authorization, we will not reimburse. Clients assume full responsibility for any additional expenses incurred by reasons of a breakdown of vehicle. If a vehicle which had a breakdown and is in repair for more than 12 working hours, through no fault of customer, our responsibility to client is limited to refund the daily rate or a portion thereof (VIP coverage).
Malfunctions of Radio, TV, DVD-player, air conditioning, refrigerator, microwave, any appliances, plumbing, generator, cruise control and awning are not considered mechanical breakdowns and no refunds are made for repair time to these items. There will be no refunds made for the early return of a rental vehicle.
Customers renting for more than 30 days will receive a multiple page rental agreement with one page for every 30 days of the rental period or part thereof.
In case of an accident or any incident, customers must notify the police for a police report immediately, also inform the drop-off station within 24 hours and make full report in writing. CDW/VIP accident coverage is void if customer fails to follow these procedures.
Credit Cards / Traveler Checks
We accept MASTERCARD, VISA and AMEX credit cards. No Euro checks, debit cards or prepaid credit cards are accepted. We are not responsible for exchange rate fluctuations or handling charges for any credit card transaction. Without any exception, a valid credit card is required for each rental.
Drivers License / Drivers Age
An unrestricted national automobile driver’s license is required. We recommend customers to carry a translation of the national driver’s license or an international driver’s license, but under any circumstances, customer must provide a valid national driver’s license at pick-up.
Minimum age is 21 years for all vehicles.
Parking / Traffic Violations / Toll Roads
Customers are responsible for reporting and paying of all parking/traffic/toll road violations at rental termination. Non-reporting of parking/traffic/toll road violations will result in an administrative charge of up to CAD 75.00. Non-reported parking/traffic violations plus administrative charge will be charged against customers credit card or will be collected at customers domicile. Customers will have the option of buying prepaid toll packages at pickup.
Prohibited travel areas
- Death Valley from June 15 to September 15
- Logging roads, non-public roads, unnumbered roads and off-road driving
- Quebec City
- Dempster Highway between September 1 and May 31
- Yukon: Canol Road North of Ross River, Aishihik Lake Road, Road between Dease Lake and Telegraph Creek
- Alaska: Dalton Highway (Hwy 11) between Coldfoot and Prudhoe Bay, McCarthy Road between Chitina and McCarthy
Northern Travel supplement
All rental vehicles traveling to Alaska, the Northwest Territories or the Yukon are permitted between May 1 through September 30 and must be confirmed in advance. A CAD 540.00 (incl. tax) prepaid non-refundable supplement is required.
Best Time RV is entitled to upgrade customers to a higher rated vehicle at no extra cost. Should a lower rated vehicle be offered, the responsibility of the rental company is limited to the refund of the difference in gross rates.
There is a 7-nights minimum rental period
No Pets Allowed
If these policies are not followed, the renter will be responsible for a penalty of up to CAD 1,000.
Towing is not permitted.
Storing items on vehicle roof are not permitted.
Free storage of luggage is available at our location at owner's risk.
It is the renter’s responsibility to have the vehicle winterized if traveling to colder areas to prevent freezing. This will include the water pipes, toilet, fresh water tanks, sink, shower, external shower, hot water heater and holding tanks. Winterization requires that water be drained from the fresh water tank, hot water heater and both waste tanks. Once the vehicle is winterized, no water can be put into the fresh water tank and it cannot be hooked up to the city water supply anymore. Therefore, no water at all is available in the motorhome. The toilet, however, can still be used as long as windshield washer antifreeze is poured down to rinse. Winterization or de-winterization of rental vehicle while on rent is at expense of customer. Please inform your clients at the time of booking. If the renter fails to do so, he /she will be charged a fee, regardless of the outside temperatures! In addition, the security deposit refund will be delayed until we can get the vehicle into the shop, thaw it out and pressurize the system. The renter will also be responsible for the cost of burst water pipes, water tanks, hot water system, water damage, etc.
Baby / Child Seat
Due to applicable law, a baby or child seat must be attached in the rear of the vehicle, not in the front seats. All coaches are equipped with minimum one anchor for three-point child or baby car seat attachment.
We, at Best Time RV, try to exceed recommended safety levels and do not believe in just meeting the bare minimum standards when it comes to protecting our customers and their children.
We know that children’s safety is important and that is why we strive to make available to our customers the most up to date and what we consider one of the best child safety devices available on the market.
Our clients can rent child seats from Best Time RV for CAD 54.00.
This will bring them peace of mind while on the road.
It is the client’s responsibility to attach child seats to the rental vehicle because our staff is legally not allowed to advice attachment procedures of safety devices or physically attach any child seats for our clients.
All passengers must wear seat belts whilst the vehicle is in motion.
All rentals are subject to the terms and conditions of the rental contract.
Prices, policies and conditions are subject to change without notice at any time.