Ambassador RV informationIntegrity is the core element of Ambassador RV's business policy. It reflects their commitment to address and satisfy the client's needs and to deliver a product that suits their best interest. All rental vehicles and supporting services are fairly and competitively priced.
Ambassador RV has been in the RV business for 25 continuous and successful years. They offer well maintained and super clean (non-smoking) vehicles that are less than four years old. They also have multi-lingual, friendly and well informed instruction personnel to brief you on your rental RV's use before you start on your holiday.
Ambassador RV also offers a range of complimentary services and optional extras with your vehicle, including:
Ambassador RV Rental TermsPayment A non-refundable deposit of between 25-30% of your rental cost will be taken from your nominated credit card at the time of booking confirmation. This percentage of the total fees will vary depending on the number of days your booking is placed before travel commencement. The balance of the base rental cost and any additional pre-paid mileage packages selected will be due 40 days prior to your departure date. Both amounts will be automatically deducted from your nominated credit card. Other charges like Preparation fees, Taxes or optional extras will be payable on vehicle pick up where applicable. Please ensure there are sufficient funds available on your card as you place your booking. If you are booking within 40 days of travel, or you choose to book in a currency other than CAD$, the entire cost of the rental will be transacted from your nominated credit card at the time of booking confirmation. Note: If applicable, any fees payable upon arrival will be itemised as such in your final breakdown of pricing. Taxes Vancouver: 5% GST + 7% PST Cancellation Fees The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply: Booking time to 33 days prior to rental: $200
32 days to 18 days: 50% of daily rental rates only
17 days prior to rental: 80% of daily rental rates only
No show 100%
Modifications to Confirmation/Invoice: No Charge Additional methods of payment For additional charges paid directly by the client, the following credit cards are accepted: Visa, Mastercard, American Express First night accommodation It is recommended that clients stay in a hotel for the first night after a transatlantic flight. Same day pick-up is accepted only if the customer(s) arrive at the station prior to 15:00 hrs. Late charges may apply if pick-up of the vehicle extends past office hours. Minimum rental 7 days minimum rental required. Transfers $160 Preparation Fee includes transfers from/to airport, airport located hotels or downtown Vancouver hotels.
$80 Preparation Fee does not include any transfers, but we will gladly offer free fenced-in car parking while travelling (at owner’s risk). Hours of Operation Monday - Saturday 08:00 – 17:00 hrs.
$100 Surcharge applies to all handlings on Sundays, holidays or after office hours. Holidays in BC 2019 Family Day Feb-18
Good Friday Apr-19
Victoria Day May-20
Canada Day Jul-01
BC Day Aug-05
Labour Day Sep-02
Thanksgiving Day Oct-14
Remembrance Day Nov-11
Christmas Day Dec-25 Vehicle pick-up 10:00 - 15:00 hrs (earlier if vehicle is available) Vehicle return 08:00 - 10:00 hrs
A surcharge may apply for late returns without prior authorization. No refund for early return. Substitutions Ambassador RV reserves the right to substitute models of similar or higher quality. Any subsequent expenses (gasoline, ferry costs etc.) are the sole responsibility of the renter. Vehicle size The category of a vehicle is determined by the actual length only. Any reference to the manufacturer to a model or floor plan is irrelevant. Vehicle Condition Fleet max. 3 model years. All are non-smoking vehicles. Sorry, no animals allowed. Minimum/Maximum Age of Drivers 21 – 75 years (For drivers under 25 years, the CDR/VIP insurance is mandatory) Traffic Tickets Client is responsible for all tickets and fines. Renter's Responsibilities Client is responsible for routine maintenance i.e. check fluid levels, tire pressure, etc. Necessary repairs costing more than $75 require prior approval and receipts are required for reimbursement. Exchanged parts must be returned to AMBASSADOR RV. Mechanical problems have to be corrected immediately to avoid discomfort or inconvenience. There is no reimbursement if the customer does not inform AMBASSADOR RV within 24 hrs or does not take the necessary steps to have a problem corrected. Northern Rental There is no surcharge for rentals travelling north of Fort St. John on the Alaska Hwy, Cassiar Hwy, into Yukon and Alaska; however, Northern travel must be specified and be confirmed at time of reservation in order to provide the proper vehicle suitable for Northern travel. TRAVEL RESTRICTIONS
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant supplier at the earliest possible time. This will allow the supplier to remedy any issues and minimise any inconvenience to you. If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 2% credit card or debit card surcharge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.