Ambassador RV information
Integrity is the core element of Ambassador RV's business policy. It reflects their commitment to address and satisfy the client's needs and to deliver a product that suits their best interest. All rental vehicles and supporting services are fairly and competitively priced.
Ambassador RV has been in the RV business for 25 continuous and successful years. They offer well maintained and super clean (non-smoking) vehicles that are less than four years old. They also have multi-lingual, friendly and well informed instruction personnel to brief you on your rental RV's use before you start on your holiday.
Ambassador RV also offers a range of complimentary services and optional extras with your vehicle, including:
- Free maps, camping guides, tour suggestions, library books and suitcase storage
- Free camping chairs, axe, electric toaster, electric coffee maker
- Free courtesy car for grocery shopping if motorhome is not ready by 12:00
- Personal 24 hour road side assistance
- No surcharge for additional drivers, USA travel, northern rental or Sunday / holiday handling.
- Early Customer Pick-Up (8-11am)
- Free Wi-Fi at Station
- No Additional Driver’s Charge
- No USA Travel Surcharge
- No Charge for Invoice Modifications
- Long Term Discount + Early Bird Discount are combinable
Ambassador RV Rental Terms
A non-refundable deposit of between 25-30% of your rental cost will be taken from your nominated credit card at the time of booking confirmation. This percentage of the total fees will vary depending on the number of days your booking is placed before travel commencement.
The balance of the base rental cost and any additional pre-paid mileage packages selected will be due 40 days prior to your departure date. Both amounts will be automatically deducted from your nominated credit card. Other charges like Preparation fees, Taxes or optional extras will be payable on vehicle pick up where applicable.
Please ensure there are sufficient funds available on your card as you place your booking. If you are booking within 40 days of travel, or you choose to book in a currency other than CAD$, the entire cost of the rental will be transacted from your nominated credit card at the time of booking confirmation.
Note: If applicable, any fees payable upon arrival will be itemised as such in your final breakdown of pricing.
Vancouver: 5% GST + 7% PST
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
Booking time to 33 days prior to rental: $200
32 days to 18 days: 50% of daily rental rates only
17 days prior to rental: 80% of daily rental rates only
No show 100%
Modifications to Confirmation/Invoice: No Charge
Additional methods of payment
For additional charges paid directly by the client, the following credit cards are accepted: Visa, Mastercard, American Express
First night accommodation
It is recommended that clients stay in a hotel for the first night after a transatlantic flight. Same day pick-up is accepted only if the customer(s) arrive at the station prior to 15:00 hrs. Late charges may apply if pick-up of the vehicle extends past office hours.
7 days minimum rental required.
$160 Preparation Fee includes transfers from/to airport, airport located hotels or downtown Vancouver hotels.
$80 Preparation Fee does not include any transfers, but we will gladly offer free fenced-in car parking while travelling (at owner’s risk).
Hours of Operation
Monday - Saturday 08:00 – 17:00 hrs.
$100 Surcharge applies to all handlings on Sundays, holidays or after office hours.
Holidays in BC 2019
Family Day Feb-18
Good Friday Apr-19
Victoria Day May-20
Canada Day Jul-01
BC Day Aug-05
Labour Day Sep-02
Thanksgiving Day Oct-14
Remembrance Day Nov-11
Christmas Day Dec-25
10:00 - 15:00 hrs (earlier if vehicle is available)
08:00 - 10:00 hrs
A surcharge may apply for late returns without prior authorization. No refund for early return.
Ambassador RV reserves the right to substitute models of similar or higher quality. Any subsequent expenses (gasoline, ferry costs etc.) are the sole responsibility of the renter.
The category of a vehicle is determined by the actual length only. Any reference to the manufacturer to a model or floor plan is irrelevant.
Fleet max. 3 model years. All are non-smoking vehicles. Sorry, no animals allowed.
Minimum/Maximum Age of Drivers
21 – 75 years (For drivers under 25 years, the CDR/VIP insurance is mandatory)
Client is responsible for all tickets and fines.
Client is responsible for routine maintenance i.e. check fluid levels, tire pressure, etc. Necessary repairs costing more than $75 require prior approval and receipts are required for reimbursement. Exchanged parts must be returned to AMBASSADOR RV. Mechanical problems have to be corrected immediately to avoid discomfort or inconvenience. There is no reimbursement if the customer does not inform AMBASSADOR RV within 24 hrs or does not take the necessary steps to have a problem corrected.
There is no surcharge for rentals travelling north of Fort St. John on the Alaska Hwy, Cassiar Hwy, into Yukon and Alaska; however, Northern travel must be specified and be confirmed at time of reservation in order to provide the proper vehicle suitable for Northern travel.
- No travel on Hwy # 6 north of Ross River
- No travel on Hwy # 10 north of Tuchita
- No travel on Hwy # 5 north of Jack Wade
- No travel on Hwy # 4 and # 6 in Alaska
- No vehicles allowed into Mexico
- No driving into or through New York City (city bylaw)
- No travel through Death Valley between 01 May and 01 Oct
- No travel to the 'Burning Man' event/no travel to Nevada
- No travel on roads marked "gravel, dirt, summer use only or 4x4 only"
Customers who travel to restricted areas without prior permission will be subject to $ 1,000 penalty and void all insurance coverage.
Damage to vehicle
In the event of loss or damage to vehicle while on rental, whether or not due to the fault of the rental customer, the customer’s responsibility for direct and accidental loss or damage to the vehicle is limited to a maximum of $5,000 per occurrence. There is no limit however if vehicle incurs loss or damage not covered by the insurance as outlined.
AMBASSADOR RV maintains liability coverage on all its rental vehicles to a maximum of $ 5,000,000 for any bodily injury and property claims liability claims arising from the operation or use of its rental vehicles. Premiums for this basic public liability coverage are included in all rental rates, which also include premiums for collision and comprehensive insurance with a deductible of $ 5,000 per occurrence. AMBASSADOR RV provides additional coverage known as CDR/VIP (Collision Deductible Reducer) at $ 25/day to reduce the insurance deductible to $ 500 per occurrence. This is not an insurance but a contractual agreement between AMBASSADOR RV and renter, wherein AMBASSADOR RV agrees not to collect more than the agreed deductible from the renter per occurrence for specific losses or damages.
(included in rental)
($25 per day)
Fire & Theft (Personal Contents Not Covered)
Glass & Windshield Damage (incl. Rock Chips)
Motor Vehicle Accident, Vandalism, Hit & Run, Hail
Flat Tires or Damaged Wheels, Interior Damage
Vehicle Accident in Parking Lot, Campground, Service Station
Collision with any Stationary Object, Damage to Undercarriage or
Air Conditioning or Slide-Out
Insurance & Security Deposit Required
Credit Card Charge
Signed Credit Card
The following are not covered by the insurance and the costs of all resulting repairs/replacements are the sole responsibility of the renter:
- Deliberate and/or willful damages by the renter or damages caused while driving under the influence of alcohol and/or drugs
- Damages due to failing to maintain proper tire pressure and damages due to misuse of the braking system (overheating) and/or transmission (overdrive)
- Failure to maintain all fluid levels
- Failure to use specified fuel or use of contaminated fuel
- Damages to the interior, not caused by an accident
- Damages occurred when driving in prohibited areas, mentioned in “travel restrictions” above
- Operation by anyone under 21 years of age or not licensed
- More passengers than the available seat belts
- Towing of any kind
- Freezing of the vehicle’s system
Basic insurance $2,000 (if CDR/VIP is not purchased). Security deposit will be refunded if a vehicle is returned undamaged, on time, clean, equipment complete, holding tanks empty, gas and propane tank full. Deposits given by credit cards will be refunded by same. AMBASSADOR RV cannot be held responsible for any currency variances which may occur. CDR/VIP Insurance: Signed credit card imprint only.
Responsibility of incidental or consequential costs
AMBASSADOR RV is not responsible for hotel charges, car rental or any other accidental or consequential costs in the event of a breakdown. Any accident, damage to the vehicle, vandalism, fire or theft, must be reported to AMBASSADOR RV within 24 hours. A report to AMBASSADOR RV/ICBC and/or Police must be filed in a case of an accident or damage to the vehicle, vandalism, fire, theft; otherwise insurance is void.
In case of an accident, AMBASSADOR RV will process the credit card security deposit until the vehicle insurance company determines responsibility of the accident. If the vehicle insurance notifies AMBASSADOR RV that the renter is not at fault, AMBASSADOR RV agrees to reimburse the security deposit immediately after receiving notification from the vehicle insurance company.