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Van Conversion 2017 senior rv rental

Features:  � Auto transmission  � 2016 - 2017  � V6 - diesel or gasoline 

Rates include free transfers to/from international airports or airport and downtown area hotels*. Kilometres are not included in the daily rate but you can pre-purchase km packs, at a discounted rate, through this website. Please see price details for a full list of inclusions/exclusions. *No downtown hotel transfer to/from Toronto.
 

Fraserway RV Rentals information

The History of Fraserway
Fraserway RV became a pioneer in the RV industry when the Epp family purchased the company in 1969. In the years that followed, they grew a small, family-run business into the most vertically integrated RV Company in North America.

Every Adventurer unit is manufactured by one of our sister companies Adventurer LP in Yakima, Washington. In fact, ALP not only builds RVs for our rental fleet, but also distributes its products extensively throughout North America.

In 1992, the integration continued with the opening of Fraserway RV Rentals. Within 24 years our corporately owned fleet has grown to more than 1200 vehicles with stations in Vancouver, Whitehorse, Calgary, Toronto & Halifax.

We are proud to offer the newest and cleanest rental fleet you will find anywhere. Our team has unparalleled expertise in the RV Industry and is particularly familiar with the requirements of overseas clients. In fact, our frontline team has a wealth of experience when it comes to RV rentals. Our experience truly is your advantage.

“The Place for Everything RV” – Company Profile
Fraserway RV Rentals is part of Fraserway RV Limited Partnership - the largest independent RV Team for parts, service and sales. Fraserway RV LP belongs to the Adventurer Group, which consists of 13 dealerships across Canada and one factory, Adventurer LP, the manufacturer of Adventurer Motorhomes and Campers. Our customers greatly benefit from this large network of Fraserway dealerships, as it provides wide coverage for on-road support. The combination of these divisions provides maximum control over vehicle inventory and ensures that our business partners have confidence in a Fraserway booking.

Lineke Kereluk is our Vice President Rentals. She has been involved in the rental industry since 1978 and is founding manager of Fraserway RV Rentals. Lineke’s industry experience is virtually unmatched, she is fluent in several languages and her approachable style works well with both small and large tour operators around the globe.

Canada and Fraserway... Coast to Coast!
World-class service and professionalism from coast to coast are the hallmarks of the Fraserway RV Rentals experience. Our team delivers the quality and reliability you need to ensure that your adventure is a winner right from the start!

MISSION STATEMENT
We are industry leaders in selling, servicing, and renting recreational vehicles and associated products throughout Canada and, as a team, do everything possible to ensure our customer’s vacation dreams are realized.

Fraserway RV Rentals Rental Terms

Payment
A non-refundable deposit will be taken from your nominated credit card at time of booking confirmation. This percentage of the total fees will vary depending on the number of days your booking is placed before travel commencement. You can pay with Visa/Mastercard. The balance payment due will be deducted from your nominated credit card 20 days prior to the commencement of your rental. Please ensure there are sufficient funds available on your credit card card.

If you are booking within 20 days of travel the entire cost of the rental will be transacted from your nominated credit card at time of booking confirmation.

Note on foreign currency bookings: full balance of payment (including the deposit) will be collected at the time of confirmation if you have elected to process your booking in a currency different to CAD$.

Some charges may be payable directly to your rental station upon arrival, these will be itemised as such in your breakdown of pricing if and where applicable. Payment for some additional items like physical extras (chairs, camping equipment) or additional insurance covers may be payable on arrival.  If so these will be itemised as such. All changes and cancellation charges are subject to taxes.

 Individual Reservation Changes and Cancellation Charges
Upon confirmation that your selected vehicle is available a non refundable booking deposit will be taken from your nominated credit card. In addition to this the following cancellation fees apply:
Cancellation after booking confirmation and up to 49 days prior to departure: further 10% of rental charges, minimum charge CAD$100,
34 to 48 days prior to departure:                                                                20% of rental charges, minimum charge CAD$500
18 to 33 days prior to departure:                                                                80% of rental charges, minimum charge CAD$1,000
0 to 17 days prior to departure and no show:                                          100% of rental charges
One-way rentals:                                                                                     CAD$200 in additional to applicable fee
Note: Changes to bookings must be reported to our reservations department prior to client’s departure.

Cancellation of Group Reservations
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply: 
Over 93 days prior to departure                      $ 100 per vehicle
34 to 92 days prior to departure                     $ 300 per vehicle
0 to 33 days prior to departure                       Individual reservation fee
One-way rentals                                               $ 200 in addition to applicable fee
Note: Cancellation charge not to exceed the full amount of the rental. Cancellation fees are subject to applicable taxes.

Winterizing
Please note that during winter season (usually from 01 October but possibly earlier), the vehicles will most likely be winterized, depending on weather conditions. This means that all water will be drained from the vehicle and replaced with anti-freeze liquid. This means that there will be no access to the sink, toilet or shower.

Travel Insurance
The supplier strongly recommends that clients ensure they take out the highest level of Travel Insurance. In many cases this will cover any losses incurred if you are forced to cancel your booking.

Changes
First change: No charge
Any time after the first: $ 30 each
Please note: these are the fees set out by Fraserway in addition to those on the website amendment fees.

All changes and cancellation charges are subject to taxes.
In the event of a date change, the new travel dates must fall within the same calendar year. Moving the rental date to the following calendar year will be treated as a cancellation and will be subject to fees.
The cancellation fee applied will be based on the originally requested travel dates.

Fraserway shall assume no liability whatsoever in the event a booking or rental is cancelled, rescheduled, changed, postponed or interrupted due to a fortuitous event, act of God, unforeseen occurrence or any other event that renders performance of the rental impracticable, illegal or impossible.

The quoted price includes:
- Standard insurance with an excess $7500. See below for excess reduction
- Free storage of luggage at owner's risk
- Additional drivers
- Free transfers to and from international airports, Hotels in the vicinity of the airports, as well as hotels downtown.(Please note: no transfers provided after 1:00 pm, overseas must overnight before picking-up their rental.)
- Rates are in CAD$
- Rates are subject to change without notice

The quoted price excludes:
- Excess Reduction Options
- Fuel & LPG cost
- One way fees
- State Taxes
- Convenience kits (linen/bedding), pre-paid mileage and other additional extras are available at an extra cost
- Rental rates do not come with free kms. You can purchase discounted mileage packs on this website.

All Inclusive Package
This All Inclusive Package includes a few items and fees to get you ready for the road. The pack includes convenience kits, preparation fee and CDR (Collision Deductible Reducer). The CDR will reduce the renters responsibility for damages from $7500 to $750 if you have an accident. Please note that taxes are not included and are payable at time of pick up. (Not available for rentals originating in Whitehorse between November 01 and March 31)

All Inclusive Package with Unlimited Kilometres
This All Inclusive Package includes a few items and fees to get you ready for the road. The pack includes unlimited kilometers, convenience kits, preparation fee and CDR (Collision Deductible Reducer). The CDR will reduce the renters responsibility for damages from $7500 to $750 if you have an accident. Please note that taxes are not included and are payable at time of pick up. (Not available for rentals originating in Whitehorse between November 01 and March 31)

Hours of Operation:
  Vancouver Calgary Edmonton Whitehorse Toronto Halifax
Monday - Friday  8:30AM – 5PM  8:30AM – 5PM  8:30AM – 5PM  8:30AM – 5PM  8:30AM – 5PM  8:30AM – 5PM
Saturday ***  8:30AM – 4PM  8:30AM – 4PM  8:30AM – 4PM  8:30AM – 4PM  8:30AM – 4PM  8:30AM – 4PM
Sunday 9AM – 3PM* Closed Closed 9AM – 5PM** Closed Closed
* The Vancouver station will be open on Sundays from May 1st – September 30th 2017
** The Whitehorse station will be open on Sundays from May 29th until September 30th 2017
*** Saturdays between Nov 01st – March 31st on request

All Fraserway RV Rentals offices are closed on the following statutory holidays in 2017:

New Year’s Day                January 01
Family Day                         February 13 (British Columbia)
Family Day                         February 20 (Ontario and Alberta)
Good Friday                       April 14
Victoria Day                       May 22
Canada Day                     July 01
Natal Day                          August 07 (Nova Scotia) 
Civic Holiday                    August 07 (British Columbia)
Labour Day                      September 04
Thanksgiving                   October 9
Remembrance Day        November 11
Christmas Day                 December 25
Boxing Day                      December 26

One Way Rentals
Vancouver to Calgary $580
Vancouver to Edmonton $580
Calgary to Vancouver $780
Edmonton to Vancouver $780
Toronto to Halifax $900
Halifax to Toronto $900
Minimum Rental Period for one way rental is 14 days

Taxes
All charges are subject to Federal and Provincial taxes. The departure city determines the amount of tax due on one-way rentals. Taxes are subject to change.
At the time of printing, these taxes are as follows:

British Columbia - 12% (5% GST + 7% PST)
Alberta - 5% GST
Yukon - 5% GST
Nova Scotia - 15% HST (PST + GST combined)
Ontario - 13% HST (PST + GST combined) Preparation Fee
This mandatory one-time fee is charged per unit/rental and includes the following:
- Initial propane fill
- Toilet chemicals
- 2 rolls of biodegradable toilet paper
- Fresh water & sewer hoses
- Rubber gloves

Convenience Kits
These vehicle and personal kits are available per person/rental and include:
- Pots, pans and kettle
- Dinner set
- Cutlery set
- Steak knives
- Coffee cups/glasses
- One extra dinner set (guest)
- Mixing bowls
- Assorted kitchen utensils
- Cutting board
- Strainer
- Food savers
- Coffee filter and thermos
- Tea pot
- Can opener
- Salt+Pepper
- Cork screw
- Pail/broom and dust pan
- Clothes hangers/clothes pins
- Matches/ashtray (on request)
- Comforter in duvet cover
- Pillow and pillow case
- Bed sheet
- Dish towels / sponge / soap
- Towels/body soap
- Basic tool set and flashlight
- Toaster (on request)
- Axe
- Lawn chair
- Instruction manual
- Campground directories/road maps
NOTE: Convenience kits for children age 12 and under are free; valid if convenience kits for all accompanying adults are paid in full.

Miscellaneous Rentals (can be added as extra items at time of booking)
GPS Navigation
WiFi Hotspot
Portable Generators
Electric Heater
Bikes *
Bike Rack *
Baby Seats (Subject to availability, on request only) **

* Bikes and bike racks must be booked in advance and are subject to availability.
Bicycles provided by Fraserway RV are regular road bikes only and not suitable for heavy duty offroad use.
Bike racks cannot be installed on TC, TC-S, TC-B, VC or Adventurer 4.
Please note that it is not possible to install child seats on bikes

** Baby Seats information
The following baby/child and booster seat options can be installed in our vehicles: C-Medium (MH22)*  C-Large (MH23-25S)* A-30 Motorhome *
C-XLarge (MH29-30S)*  TC, TC Slide and TC Bunk Adventurer 4
2 Child Seats
OR
2 Booster Seats
OR
1 of each
2 Child Seats
OR
2 Booster Seats
OR
1 of each
1 to 2 Child Seats 3 Baby/Child Seats
OR
3 Booster Seats
OR
3 Seats, any combination
2 Baby/Child Seats
OR
2 Booster Seats
OR
2 Seats, any combination
*The dinette table may require lowering to seat level in order to install the child seat. Due to this, passengers would not be able to travel in the dinette area. All passengers must wear seat belts whilst the vehicle is in motion.
No child restrains are permitted in Van Conversions and C-Small motorhomes.
No baby/child and booster seats can be installed in the front passenger seats.
Booster seats cannot be installed without 3-point seatbelts. Using a booster seat with a lap belt is more dangerous than the lap belt alone.
Fraserway staff are not legally permitted to fit baby/child- or booster seats. Our staff may give advice on the installation procedure, however Fraserway and/or its staff members cannot be held legally liable in case of injuries resulting from improper installation of a car seat.

These are the minimum requirements according to ICBC:   Baby/Child Seat Booster Seat No Booster Seat Weight  Age Length 
up to 18 kg (20-40lbs) more than 18kg (40lbs)  
up to 8 years up to 9 years 9 – 12 years
  up to 145cm taller than 145cm
These are general guidelines only and are subject to change.

Availability
Every effort is made to ensure that the vehicle reserved will be available. However, if due to unavoidable circumstances the reserved vehicle is not available, Fraserway RV Rentals reserves the right to substitute that vehicle with a vehicle of equal or greater value. Subsequent expenses (additional ferry costs, gasoline, etc.) are the sole responsibility of the renter.
NOTE: In a case where the reserved vehicle type is not available, Fraserway reserves the right to select a suitable alternative.

Cleaning of Vehicles
All vehicles must be clean inside when returned. This includes kitchen, bathroom and living areas. A charge of $40 per hour for cleaning will be applied for those vehicles returned in an unsatisfactory state. Vehicle holding tanks requiring dumping by Fraserway staff will result in a $25 service charge. Outside washing is not required, unless the check-in procedure cannot be performed due to dirt on the vehicle. We recommend that “Northern Travelers” wash the vehicle prior to returning it to the rental station to avoid potential delays upon check-in.
Smoking is not allowed in any of our vehicles. Fraserway reserves the right to charge an additional cleaning fee of $200.00 if a vehicle returns smelling of smoke.

Currency
All rates and quotes are in Canadian dollars.

Driver’s license requirements
A valid driver’s license from the country of residence is mandatory. Drivers must be 21 years or older, no maximum age limit. An international driver’s license (IDP, see below) is recommended but is only valid in combination with the national driver’s license.

Pick Up
Vehicles can be collected at our rental stations from Monday to Saturday between 08:30 AM and 3:00 PM local time (on Sundays at selected stations until 1PM).
Transfers are available until 1:00 PM.

Drop Off
08:30 AM to 12 PM (noon), inspection ready. Sufficient time should be allowed for packing suitcases and cleaning vehicles.
Late returns are not allowed without Fraserway’s permission. If the vehicle is returned late without Fraserway’s permission, overtime hours are charged up to a maximum of 4 times the daily retail rate.

Early Return
Fraserway RV Rentals will not give any refunds for rentals returned prior to the arranged drop off date.

Final Audit
All charges are subject to a final audit. If renter is overcharged or undercharged the renter will pay the corrected amount or receive a refund.

Fuel
The vehicle has to be returned with a full tank of fuel. If the renter does not refuel, the renter agrees to pay for having the vehicle refueled at a rate of $3.00 per litre.

Groups
Reservations for four or more vehicles traveling together are considered a group booking. The supplier encourage groups to travel in non-peak periods and will provide an attractive quote if at least 2/3 of the time traveled is in non-peak periods. For groups with more than 20 participants, special coach transfer arrangements may have to be made. Cost for the coach transfer will be at the booking agent’s expense.

International Driving Permit
The IDP is a special license which allows motorists to drive internationally, when accompanied by a valid driver’s license from their country. Fraserway does not require an IDP, but recommends renters having one in case they get stopped by the police.

Large Events
The use of rental units for any large outdoor event may be subject to an additional deposit or surcharge. Vehicles for festivals and events must be explicitly requested at time of reservation. Example: for the Burning Man Festival a $1,500 surcharge will apply. Failing to request at time of booking and travel without permission will result in a penalty of double the surcharge, void of all insurance coverage and responsibility for all costs involved (including, but not limited to, damage and cleaning).

Northern Travel
Traveling to the Yukon, NWT, Nunavut, Labrador, Newfoundland or Alaska (U.S.) is permitted when disclosed in advance. FRASERWAY will not deliver Van conversions, C-Large, C-XLarge, MH27-SW, A-30 or Adventurer 4 motorhomes to the Yukon, Northwest Territories, Nunavut, Labrador, Newfoundland or Alaska. We do not recommend travel to these areas with C-XLarge, A30 or MH27SW motorhomes.

Pets
On request only. A charge of $100.00 will apply.

Proof Read Brochure Pages
Fraserway will proof read the brochure pages pertaining to our product; however, Fraserway does not accept responsibility for errors in the final document, grammatical or otherwise. In the case of such an error, the terms outlined and negotiated with the designated product manager will always prevail.

Redistribution
If the renter returns the vehicle to any location other than the location indicated on the rental contract, the renter agrees to pay regular rates plus applicable redistribution charge or towing charge.

Refund/Repairs
All replacement parts or repairs in excess of $50.00 require prior authorization from Fraserway RV. Please note that refunds can only be made upon presentation of a proper receipt. Malfunctions of the air conditioning systems, microwave ovens, radios and cruise controls are not considered breakdowns and no compensation for inconvenience will be given however if repairs on such appliances are done on the road by a customer, the repair cost will be refunded.

Renter’s Responsibility
Renter agrees by renter’s signature on the front of this agreement that renter has read, is aware of, and accepts full responsibility for and is bound by the terms and conditions contained in this agreement, which also consists of optional documentation provided to renter in connection with this agreement.

Right to refuse service
Fraserway RV LP reserves the right to refuse service.

Security Deposit
An imprint of a major credit card (Visa, MasterCard or American Express) is required while the vehicle is rented. Cash rentals are not allowed.
In cases where the CDR Insurance is not purchased, Fraserway will block the full amount of the deductible ($7500) on the customer’s credit card.

Suitcase Storage
Fraserway RV Rentals offers free storage of luggage at owner’s risk.

Travel Restrictions
- Travel into Mexico is prohibited;
- Travel in Death Valley, California, is prohibited between June 1 and August 31;
- Non-public roads and off-road driving is prohibited at all times;
- Fraserway does not allow the vehicle to be left unattended by renter in the city of Montreal, Quebec, Ottawa and New York. Failure to do so will void the insurance coverage and make the renter liable in case of theft and/or damages.
- Travel to Newfoundland and Labrador is not recommended with C-XLarge or A30 motorhomes.
- Restrictions are in place for the following Northern roads:
  Yukon:   - Canol Road (Hwy 6), North of Ross River – no insurance coverage
                 - Aishihik Lake Road – no insurance coverage
                 - Road between Dease Lake and Telegraph Creek – allowed with 4x4 trucks only
  Alaska:  - Dalton Highway (Hwy 11), – Restriction in place between Coldfoot and Prudhoe Bay:
                    (allowed with 4x4 trucks only between June 15th and Sep 15th )
                 - McCarthy Road, between Chitina and McCarthy – no insurance coverage

Fraserway reserves the right to limit travel on any roads or road sections based on changing conditions.
Terms regarding vehicle replacement in case of breakdowns or accidents which are outlined in our insurance conditions do not apply to the above mentioned roads.

Traffic Violations, Parking Fines and Toll Charges
The renter of the vehicle is fully responsible for all toll charges and fines or other consequences resulting from violation of traffic regulations, parking orders or prohibitions, or any other laws or regulations, during the rental. As a courtesy, Fraserway will ensure that tickets and fines are paid in timely fashion if the renter provides the ticket and payment. For any tickets, fines or tolls that are processed after completion of the rental agreement, Fraserway reserves the right to charge an administration fee of up to $25.00 in addition to the amount of the charges and/or fine and associated costs. All fees will be charged to the renter’s credit card and the renter will be notified by e-mail or mail. Customers are encouraged to inform Fraserway of any potential toll charges or fines upon drop off to avoid the administration fee.

Trucks And Campers
The camper may not be removed from the truck at any time. Insurance coverage is void for all damages incurred as a result of removing the camper from the truck.

Transfers
Fraserway RV Rentals offers free transfers to/from international airports, hotels in the vicinity of the airports, as well as hotels downtown.
Note: No transfers provided after 1:00 p.m. Customers must contact the rental location to arrange a shuttle transfer in advance (ideally 1 to 2 days prior to departure). Seating on our shuttle buses will be scheduled on a first come first serve basis. To schedule a pick up, customers may use the contact details.
  YVR YYC YEG YXY YYZ YHZ
Downtown Hotels  Yes1 Yes Yes Yes No Yes3
Airport Hotels Yes Yes Yes Yes Yes Yes
Airport Yes Yes Yes Yes Yes Yes
Ferry Terminal No N/A N/A N/A N/A No
Cruise Terminal Yes2 N/A N/A N/A N/A No
YVR  - Vancouver, YYC - Calgary, YEG - Edmonton, YXY - Whitehorse, YYZ - Toronto, YHZ - Halifax
 
1 In Downtown Vancouver we offer transfers to / from the following hotels:
Best Western Drake
Best Western Sands by the Sea
Blue Horizon
Century Plaza
Coast Coal Harbor
Comfort Inn
Empire Landmark
Fairmont Vancouver
Fairmont Waterfront
Inn at False Creek
Pan Pacific
Rosedale on Robson
Sandman City Centre
Sandman Davie
Sheraton Wall Centre
Sutton Place
Westin Bayshore

3 In Downtown Halifax we offer transfers to / from the following hotels:
Atlantica
Delta Barrington
Delta Halifax
Cambridge Suites
Prince George Hotel
Lord Nelson
Marriott Courtyard
Marriott Harbourfront
Four Points Sheraton
Westin Grand Hotel

Customers who are not staying at a designated transfer hotel can make their own way to one of these hotels where they will be picked up. Transfers from other hotels can be requested by the customer a few days prior to pick up but cannot be guaranteed.

2 Please note that we provide transfers from the Canada Place Cruise terminal only. Customers who arrive at Ballantyne Pier must make their own way to Canada Place.
Insurance
1. LIABILITY COVERAGE
FRASERWAY maintains liability coverage on all its rental vehicles to a maximum of CAD $5,000,000.00 for any bodily injury and property damage liability claims arising from the operation or use of its rental vehicles, provided all safety instructions as recommended by FRASERWAY have been followed. Premiums for this Basic public liability coverage are included in all rental rates, which also include premiums for collision insurance and comprehensive insurance. Reduction and waiver agreements are subject to the express terms of this rental contract and are null and void if any of the terms of the rental agreement are breached.

2. CDR – COLLISION DEDUCTIBLE REDUCER AGREEMENT
(Not available for rentals originating in Whitehorse between November 01 and March 31)
A collision deductible reducer is available for CAD $25.00 per day to a maximum of CAD $750.00 per rental and provides the following benefits:

A. CDR coverage reduces the renter’s responsibility for damages from CAD $7,500.00 to CAD $750.00 per occurrence (exceptions are listed under clause #4);
B. CDR will guarantee the renter a replacement vehicle when the renter’s vehicle becomes undrivable due to damage, even if the renter is at fault (unless the damage is a direct result of negligence, misuse or violation of restrictions). The replacement vehicle will be delivered to a location agreed upon by FRASERWAY and the renter and will be dispatched within 24 hours from the time the renter notifies FRASERWAY that the renter’s vehicle has become undrivable. Delivery will be limited to a province/state, which borders the province in which the renter took delivery of the renter’s vehicle. FRASERWAY is not obliged to deliver van conversions, C-Large, C-XLarge, Adventurer 4, MH27-SW, or A-Luxury motorhomes to the Yukon, Northwest Territories, Nunavut, Newfoundland, Labrador or Alaska. Any expenses for accommodation, food etc. are the renter’s responsibility if the damage is the renter’s fault.
C. Damages and deductibles are subject to applicable taxes;
D. In case the CDR Insurance is not purchased, Fraserway reserves the right to block the full deductible amount of $7,500 on the customer’s credit card (VISA, MC or AMEX).
E. The following damages are covered under CDR insurance with a deductible of $750.- per occurrence (see exceptions under clause #4):
    - Motor vehicle accidents / Collision (including roof and underbody);
    - Hit and Run / Vandalism / Vehicle theft / Fire;
    - Damage due to break ins;
    - Tire damages;
    - Windshield damage;
    - General glass damage;
    - Impact with an animal;
    - Damages caused by back-up maneuvers;
    - Damages caused as a result of a natural disaster (hail, floods, storms);
    - Damages to the interior of the vehicle;
    - Replacement cost for lost keys or keys locked inside the vehicle.

3. CDW COLLISION DEDUCTIBLE WAIVER AGREEMENT
(Not available for rentals originating in Whitehorse between November 01 and March 31)
CDW is available for CAD $12.00 per day. CDW reduces the renter’s responsibility for damages covered by the CDR agreement from CAD $750.00 to ZERO. This agreement is available only in combination with the CDR agreement.
The following damages are covered under CDR Plus insurance with $0.- (ZERO) deductible (exceptions are listed under clause #4):
    - Motor vehicle accidents / Collision (including roof and underbody);
    - Hit and Run / Vandalism / Vehicle theft / Fire;
    - Damage due to break ins;
    - Tire damages;
    - Windshield damage;
    - General glass damage;
    - Impact with an animal;
    - Damages caused by back-up maneuvers;
    - Damages caused as a result of a natural disaster (hail, floods, storms);
    - Damages to the interior of the vehicle;
    - Replacement cost for lost keys or keys locked inside the vehicle.

4. Exceptions
The CDR and CDW agreements are null and void in the event of the following occurrences.
    - Damage was caused as a result of negligence / willful damage;
    - Damage was caused as a result of people using the vehicle without permission (not registered on the rental agreement);
    - Failure to maintain proper fluid levels;
    - Damages caused by using the wrong fuel or wrong fluids;
    - Failure to maintain proper tire pressure;
    - Damage due to misuse of the brakes (overheating), transmission or any other parts of the power train;
    - Damage due to violation of restricted travel areas (see clause #19 in our terms & conditions);
    - Damages caused by ignoring height restrictions and other road signs;
    - Driving under the influence of alcohol, drugs and/or other substances;
    - Damages caused as a result of travelling on ice roads;
    - Damages caused as a result of the use of snow chains;
    - Result of vehicle malfunction or damage consequent of deliberate and/or willful damage caused by an undetermined person or persons, and in accordance with the Rental Agreement signed by the renter.

Charges for towing or recovery of a vehicle not arranged through Roadside Assistance (Ford / Dodge / Chevrolet) are not covered  under the CDR or CDW agreement unless the renter can prove that contact with Ford / Dodge / Chevrolet was established and service was declined.

Theft, loss or damage of personal property and personal injuries are the renter’s responsibility.


5. SECURITY DEPOSIT
A damage deposit equal to the amount of the insurance deductible ($7,500 or $750) is required at the time of departure, authorizing the amount on a major credit card (VISA, MC or AMEX).
In the event of an accident, FRASERWAY will retain the security deposit until the motor vehicle insurance company determines liability for the accident. If the motor vehicle insurance company notifies FRASERWAY that the renter is not at fault, FRASERWAY agrees to reimburse the security deposit immediately after receiving notification from the motor vehicle insurance company.

6. EXCHANGE RATE VARIATIONS
Fraserway cannot be held responsible for exchange rate variations while a security deposit is being held.

7. INSURANCE COVERAGE THROUGH A THIRD PARTY
If the renter is covered for damages through a third party insurer, he/she agrees to pay Fraserway for all damages upon return. It is the renter’s responsibility to re-claim the amount from his/her third party insurer, Fraserway will not claim the amount on the customer’s behalf. It is the renter’s responsibility to examine his/her own policy to ensure that all damages are covered.

8. REPORTING OF DAMAGES / ACCIDENTS
Any damages and/or injuries involving a third party (vehicle, person and/or property) must be reported to the police immediately. All damages must be reported to Fraserway as soon as possible.
In case of Emergency

In case of an Accident:
- Make sure that any involved parties are ok. Any injuries should be taken care of ASAP.
- Call the police and/or ambulance (if necessary), dial 911, and then inform Fraserway RV.
- Exchange information with the affected parties.
- Try to record everything on the scene using the accident report from your binder. - Your notes should include name, address, phone number, insurance company, policy number, driver license number and license plate number for the driver and the owner of each vehicle. If the driver's name is different from the name of the insured, establish what the relationship is and take down the name and address for each individual. Also include a written description of each vehicle, including year, make, model and color — and the exact location of the collision and how it happened, and ideally the names and badge numbers of all emergency personnel.
- Take pictures if possible. Use your camera to document the damage to all the vehicles. Keep in mind that you want your photos to show the overall context of the accident. If there were witnesses, try to get their contact information; they may be able to help you if the other drivers dispute your version of what happened. - File an accident report with the police, and report the claim to your own credit card company or insurance company.

Vehicle Recovery / Towing:
If you find yourself in a situation where your rental vehicle is stuck in mud, snow or in a ditch, please note that Roadside Assistance may partly or fully cover the cost of recovering and /or towing the vehicle. Costs for arranging a tow truck directly with a towing company can be enormous.
Any charges for towing or recovery of a vehicle not arranged through Roadside Assistance (Ford / Dodge / Chevrolet) are not covered by CDR or CDW agreements unless the renter can prove that contact with Ford / Dodge / Chevrolet was established and service was declined.

Vehicle Breakdown and Appliances failure:
In the unlikely event of an accident or breakdown we would like to ask you to do the following:

Engine related issues:
- For minor issues, e.g. keys locked inside the vehicle or an empty engine battery, call (Ford, Chevrolet or Dodge) Roadside Assistance. They will send a contractor who will be able to unlock or jump start the vehicle for you.
- In case of an engine failure you may contact (Ford, Chevrolet or Dodge) Roadside Assistance, however we recommend contacting Fraserway RV first. Depending on your location and the time of the breakdown, we will decide whether the vehicle should be towed to a dealer for repair or if we will send a replacement vehicle before towing the broken down vehicle.

Coach related issues:
- If you encounter any problems with the coach itself, e.g. problems with the fridge, furnace, stove, air conditioner, water supply, waste water tanks etc. please contact either your nearest Fraserway RV location during office hours, or call the toll free emergency number after hours.

Flat Tires:
- Roadside assistance does not always offer to replace a damaged tire, they might only offer to tow the vehicle to the closest dealer. If this is the case, please contact your nearest Fraserway RV location during office hours or call the toll free emergency number after hours, as we are often able to arrange a service call trough a tire company directly. You can also call the KalTire emergency line. Emergency Phone numbers:
Before calling Roadside Assistance or Fraserway RV, please have the Fraserway RV contract and odometer reading at hand.
Roadside Assistance (Ford 1-800-665-2006 / Dodge 1-800-363-4869 / Chevrolet 1-800-268-6800 ) – For everything related to Ford engine problems, towing, vehicle recovery, flat tires and lockout service.
Fraserway stations – For all breakdowns and on-road problems during business hours.
Fraserway Breakdown Assistance – For all vehicle related emergencies which require assistance after business hours.
KalTire 24-hour Emergency Road Service (1-888-525-8473) – For tire related problems after business hours (only if Roadside Assistance declines service).

  Monday - Friday Saturday Sunday and Statutory Holidays Fraserway Vancouver Fraserway Calgary Fraserway Edmonton Fraserway Whitehorse Fraserway Toronto Fraserway Halifax Fraserway Emergency
Assistance after hours Police / Ambulance Ford Roadside Assistance Dodge Roadside Assistance Chevrolet / GMC Roadside Assistance KalTire 24-hour Assistance
8:30 – 17:00 8:30 – 16:00 Call Fraserway emergency assistance
8:30 – 17:00 8:30 – 16:00 Call Fraserway emergency assistance
    Call Fraserway emergency assistance
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8:30 – 17:00 8:30 – 16:00 Call Fraserway emergency assistance
8:30 – 17:00 8:30 – 16:00 Call Fraserway emergency assistance
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When calling Roadside Assistance:
1. You will first be asked to provide the vehicle’s VIN number (Vehicle Identification Number). The VIN number can be found either on your contract, on the vehicle registration papers or on the dash-board of your vehicle close to the windshield (driver side).
2. You will be asked to provide the odometer reading of your vehicle
3. You will be asked to provide the exact location of your vehicle, street name, crossroad; provide as many details as possible.
4. It will be important that you mention to the Ford call centre agent that you are driving a motorhome. If you are renting a truck-camper, make sure you mention that there is a camper loaded onto the truck. The approximate length of the vehicle may also be important.
5. You will be asked to leave a contact number. If you have no access to a public phone and no cell phone reception, it is especially important that you describe as clearly as possible where the vehicle is located.
6. Roadside Assistance will then send a tow truck to your location as soon as possible. In remote locations this may take up to a few hours, however Roadside Assistance will usually provide you with an Estimated Time of Arrival.
7. Notify Fraserway RV; depending on the nature of the problem it will be decided whether or not a replacement vehicle will be dispatched. Terms of booking on this website 

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant supplier at the earliest possible time. This will allow the supplier to remedy any issues and minimise any inconvenience to you.  If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.95% credit card or debit card surcharge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.